Jason Lepp
Prineville,Oregon
Summary
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Data Center Technician IC2 ( Team Trainer )
Milestone Technologies
01.2023 - Current
- Trained new hires on standard operating procedures, safety protocols, and best practices within a data center environment.
- Updated training guides and protocols to ensure team was informed on current practices.
- Supported customer inquiries regarding server status and technical issues, enhancing customer satisfaction.
- Responded to high-priority situations involving power outages or system failures, minimizing downtime through prompt action.
- Providing IT support to the team and customers, as well as responding to the server and network issues.
- Providing IT support to the team and customers, as well as responding to the server and network issues.
- Understand the process for diagnostic methods of troubleshooting data center equipment.
- Ensured all media was properly disposed of when replaced in compliance with data centers.
- Diagnosed hardware issues and executed timely repairs to minimize downtime.
COVID-19 Screener
Milestone Technologies
01.2021 - 01.2022
- Screened visitors and employees by obtaining temperatures and asking health-related questions to ensure safety at facility entry.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Donned and removed personal protective equipment ( PPE ) per company protocols.
- Recorded and managed positive and negative test responses, adhering to established protocols and reporting requirements for accurate health monitoring.
- Compiled and submitted reports and documentation punctually, meeting all specifications to support operational compliance.
Ecommerce Lead
Fred Meyer
01.2018 - 01.2021
- Coached team members on techniques to enhance job performance and efficiency.
- Continuously checked products for quality assurance according to strict guidelines.
- Prepared detailed reports outlining project specifications, progress, conflicts, and team activities to facilitate informed decision-making.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Trained staff members on effective use of e-commerce platforms and tools.
- Streamlined order fulfillment process by implementing technology solutions, improving accuracy and reducing delays.
Driver Helper
United Parcel Service ( UPS )
01.2017 - 01.2018
- Supported driver in timely product and package deliveries to residential and commercial locations.
- Utilized strong customer service skills to enhance client experience.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Handled fragile items with care to prevent damage during transport or handling at customer locations.
- Provided friendly customer service by greeting clients at each stop, answering questions related to their shipment, and resolving issues as necessary.
- Delivered friendly customer service by greeting clients at each stop and answering questions related to their shipment.
Education
High School Diploma -
Carlsbad High School
Carlsbad, California06-2017
Skills
- Data Center Maintenance
- Network Troubleshooting
- Computer hardware troubleshooting
- Data center management
- Hardware maintenance
- Problem-Solving
- Decision-Making
- Team Collaboration
- Effective communication
Certification
- Lean Six Sigma: Certified green belt
Timeline
Data Center Technician IC2 ( Team Trainer )
Milestone Technologies
01.2023 - Current
COVID-19 Screener
Milestone Technologies
01.2021 - 01.2022
Ecommerce Lead
Fred Meyer
01.2018 - 01.2021
Driver Helper
United Parcel Service ( UPS )
01.2017 - 01.2018
High School Diploma -
Carlsbad High School