Making outbound and receiving inbound calls to insurance companies to receive medical records for doctors offices.
Ophthalmic Medical Technician
American Best Eye Care
Raleigh, NC
05.2018 - 01.2019
Using AR refractor, retinal imaging and Humphrey FDT to perform vision and diagnostic testing Instructing patients about medications.
Processing Clerk
Department of Revenue
Raleigh, NC
01.2017 - 04.2018
Responsible for processing checks, and inputting data via Microsoft Excel. Answering client taxQuestions. updating/changing, sorting w2, d400, garnishments etc
Customer Service
UHC United Healthcare
Newark, NJ
03.2014 - 09.2016
Resolve customer complaints via phone, email, mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
Administrative Assistant/Receptionist
Kim's Cutie's
Newark, NJ
01.2013 - 11.2014
Responsible receiving and distributing information, receiving calls, making outbound calls to clients about their account/orders. Organizing and managing files and making and updating appointments. Canceling/Scheduling meetings.