Jason Lewis
Bradenton,FL
Summary
Highly enthusiastic automotive customer service professional with 30 years experience. Extremely efficient in ADP, Prodemand, and Reynolds and Reynolds. Core Strengths: Strong organizational skills, Sharp problem solver, Seasoned in conflict resolution, Energetic work attitude, Courteous demeanor, Adaptive team player, Motivated, Customer service expert, Top sales performer, Telecommunication skills, Automotive knowledge, Automotive Mechanical knowledge, Managerial Experience
Overview
37
37
years of professional experience
Work History
Automotive Service Advisor
Jesses Garage European Auto Repair
Sarasota, FL
06.2023 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
Automotive Service Advisor
Sarasota Jaguar Land Rover
Sarasota, FL
10.2020 - 05.2023
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Provided estimates of repair costs to customers and discussed options with them.
- Greeted customers, identified their needs and provided advice on automotive services.
Service Advisor
Mercedes-Benz of Sarasota
Sarasota, USA
10.2015 - 10.2020
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
service advisor
Toyota of Lakewood
Bradenton, USA
07.2014 - 10.2015
- As a service advisor for Toyota of Lakewood I opened and closed repair orders
- Sold work as needed to specific vehicle
- Performed service drive through walk around
- Explained all repairs performed and future services needed while keeping top CSI scores, and sales numbers.
Service Adviser
New Country Mercedes-Benz
Hartford, USA
01.2011 - 05.2014
- As a service adviser for New Country Mercedes-Benz I preformed all tasks of a service adviser with greeting customers in service drive thru and gathering vehicle information and customers' requests
- Writing repair orders with the information needed for techs to perform repairs and services needed to repair and service vehicles right the first time
- Fully explain and advise on needed repairs and services to customers
- Preparing all paper work needed for repairs and services that were performed also giving customers full explanation of all work performed, while maintaining a high selling average and a high mbli customer service rating
- Achieved high sales percentage with consultative, value-focused customer service approach
- Cross-trained and provided back-up for other customer service representatives when needed
- Attended local, regional and national training as defined by territory needs
- Guaranteed positive customer experiences and resolved all customer complaints.
Service Adviser
Executive Jeep Nissan
North Haven, USA
11.2008 - 01.2011
- Performed service advisor tasks, wrote and closed repair orders, sold needed repairs and services, prepared all paperwork needed, maintained a high CSI average and high selling average
Service Adviser/ Assistant Manager, Dispatcher
Morande Ford
Berlin, USA
11.1998 - 11.2008
- At Morande Ford I performed service adviser tasks
- Wrote and closed repair orders and sold needed services and repairs at the same time dispatching work load in shop to get vehicles through to the correct tech and in a timely manner
- Asst
- In customer service concerns and made after warrantee adjustments and coded warranty work
Auto Tech, Dispatcher, Service Adviser
Town and Country Auto
11.1989 - 11.1998
- At Town and Country I was an auto technician repairing and performing services to autos and trucks, I also dispatched the work load thru the shop to appropriate techs in timely manner to satisfy customers needs
- I also was a service adviser for a time writing and closing repair orders and selling needed repairs and services
- Maintaining a high CSI index and selling average.
Lot attendant, Detailer, Lube tech, Auto tech
Clark Oldsmobile GMC Truck
10.1987 - 11.1989
- My first dealership job at Clark Olds I started out as a lot attendant and worked up to detailer then lube tech to auto tech performing various duties to move up in the auto service department.
Education
Middletown High School
01.1988
Skills
- Strong organizational skills
- Sharp problem solver
- Seasoned in conflict resolution
- Energetic work attitude
- Courteous demeanor
- Adaptive team player
- Motivated
- Customer service expert
- Top sales performer
- Telecommunication skills
- Automotive knowledge
- Automotive Mechanical knowledge
- Managerial Experience
Accomplishments
- Worked with company systems such as ADP and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of customers and/or accounts.
- Greeted customers upon entrance
- Assisted customers over the phone regarding dealership operations, procedures, pricings, and updates on their vehicle.
- Consistently generated additional revenue through skilled sales techniques.
Career Overview
Highly enthusiastic automotive customer service professional with 30 years experience. Extremely efficient in ADP.
Timeline
Automotive Service Advisor
Jesses Garage European Auto Repair
06.2023 - Current
Automotive Service Advisor
Sarasota Jaguar Land Rover
10.2020 - 05.2023
Service Advisor
Mercedes-Benz of Sarasota
10.2015 - 10.2020
service advisor
Toyota of Lakewood
07.2014 - 10.2015
Service Adviser
New Country Mercedes-Benz
01.2011 - 05.2014
Service Adviser
Executive Jeep Nissan
11.2008 - 01.2011
Service Adviser/ Assistant Manager, Dispatcher
Morande Ford
11.1998 - 11.2008
Auto Tech, Dispatcher, Service Adviser
Town and Country Auto
11.1989 - 11.1998
Lot attendant, Detailer, Lube tech, Auto tech
Clark Oldsmobile GMC Truck
10.1987 - 11.1989
Middletown High School
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