Jason Lottinger
Covington,LA
Summary
Experienced in a range of customer service and technical roles, demonstrating consistent ability to increase customer satisfaction and sales figures. Adaptable and quick-learning, with a strong background in technical training and a hands-on approach to problem-solving. Equipped with a unique mix of sales, service, and technical skills, ready to contribute to and grow within dynamic teams.
Overview
15
15
years of professional experience
Work History
Consultative Sales Associate
TTEC (Kaiser Permanente)
Mandeville, Louisiana
01.2021 - 01.2024
- Enhanced customer satisfaction by tailoring insurance plan recommendations, significantly increasing revenue for Kaiser Permanente.
- Built and retained a broad customer base through exceptional service and relationship-building efforts.
- Provided information on appropriate products and services that meet customers' needs.
- Encouraged customers to consider insurance plan options to fit their healthcare needs best, resulting in customer satisfaction, and increased revenue for Kaiser Permanente.
- Fostered relationships with customers to expand the customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
Customer Service Representative
TTEC (Bank of America
Mandeville, Louisiana
03.2020 - 12.2020
- Resolved customer complaints with a high success rate, ensuring customer loyalty and repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Wait Service
Half Shell Oyster House, Megumi Sushi
Covington, LA
01.2016 - 01.2020
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistent, positive feedback from management regarding customer service and efficiency.
- Developed strong rapport and overcame various language barriers with colleagues from diverse backgrounds through friendly interaction and effective, patient communication.
- Followed established safety rules, OSHA guidelines, and company safety policies and procedures.
- Trained new team members on service processes to increase productivity and maintain customer satisfaction.
Dental Lab Technician
Lone Mountain Dental Studio
Hutchinson, KS
06.2014 - 01.2015
- Improved the efficiency of CAD design cases, directly contributing to increased revenue and technological capabilities at Lone Mountain Dental Studio.
- Obtained specialized training as a dental lab technician beyond formal education, including state-of-the-art computer-assisted design and milling of dental prostheses.
- Accelerated the time to completion for all CAD design cases through efficient processes and a thorough understanding of the computer architecture, with an outcome of 20 completed cases in less than 48 hours.
- Increased technological capabilities and revenue.
- Conducted thorough research on new cases to complete entire cases independently, gaining acknowledgment for exceptional execution and quality of work.
Wait Service, Fine Dining
Drago's Seafood Restaurant
New Orleans, LA
01.2009 - 01.2012
- Identified and fulfilled food and beverage needs for customers of New Orleans' top-rated seafood restaurant.
- Promoted a customer-focused environment, resulting in improved customer relations, retention, and satisfaction ratings.
- Trained in wine and liquor service to provide full, positive experiences for guests.
- Prepared tables, rolled silverware, and expertly polished glassware for optimal presentation.
- Maintained a smooth and efficient flow of guests into and out of assigned sections.
Education
Associate of Science - Dental Technician
Louisiana State University Health Sciences Center
New Orleans, LA05.2014
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
New Orleans, LASome College (No Degree) - Construction Management
Louisiana State University
Baton Rouge, LASkills
- Problem-solving
- Adaptability
- Technical troubleshooting
- Customer relationship management
- Attention to detail
- Sales closing
- Post-sales support
- Product and service knowledge
- Experience designing high-quality posterior and anterior units
- Exceptional manual dexterity
- Teamwork
- Communication Skills
- Computer skills
- Multi-tasking
- Programming
- JavaScript novice
Additional Information
- Acquired foundational and advanced JavaScript programming skills through the Operation Spark Software Engineering program, emphasizing problem-solving and application development.
- Computer skills such as building my own personal computer after graduating high school.
- Passionate about keeping myself informed of current local, national and world wide events.
- Enjoy learning new things on a regular basis in many topics including culinary, software development and biblical studies.
Timeline
Consultative Sales Associate
TTEC (Kaiser Permanente)
01.2021 - 01.2024
Customer Service Representative
TTEC (Bank of America
03.2020 - 12.2020
Wait Service
Half Shell Oyster House, Megumi Sushi
01.2016 - 01.2020
Dental Lab Technician
Lone Mountain Dental Studio
06.2014 - 01.2015
Wait Service, Fine Dining
Drago's Seafood Restaurant
01.2009 - 01.2012
Associate of Science - Dental Technician
Louisiana State University Health Sciences Center
Some College (No Degree) - Electrical Engineering
ITT Technical Institute
Some College (No Degree) - Construction Management
Louisiana State University
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