Jason Lubin
Miami,FL
Summary
Accomplished Valet Manager with a proven track record at Laz Parking, enhancing guest experiences and streamlining operations for efficiency. Expert in parking management and problem-solving, with a focus on safety and customer satisfaction. Demonstrated leadership in training teams and improving service standards, significantly boosting operational excellence.
Overview
2024
2024
years of professional experience
Work History
Valet Manager
Laz Parking
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
Valet Supervisor
Comometropolitan
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
Valet Parking Assistant Manager
LAZ Parking Valet, Palms Hotel & Spa
02.2022 - 02.2024
Valet Manager
LAZ Parking
03.2022 - 08.2022
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
Bell Captain
Faena Hotel Miami Beach
02.2021 - 02.2022
- Facilitated the smooth flow of guest arrivals and departures by effectively coordinating with other departments such as housekeeping and maintenance.
- Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
Education
Bussiness Administration
University of Fortlauderdale
Fort Lauderdale, FLSkills
- Basic maintenance
- Parking management
- Incident reporting
- Operational procedures
- Policy enforcement
- Vehicle safety
- Customer complaint handling
- Problem-solving
Timeline
Valet Manager
LAZ Parking
03.2022 - 08.2022
Valet Parking Assistant Manager
LAZ Parking Valet, Palms Hotel & Spa
02.2022 - 02.2024
Bell Captain
Faena Hotel Miami Beach
02.2021 - 02.2022
Valet Manager
Laz Parking
Valet Supervisor
Comometropolitan
Bussiness Administration
University of Fortlauderdale