Jason Lucarelli
Venice,CA
Summary
Proven Client Relationship Manager at Minutemen Staffing And HR Services, adept in relationship building and Salesforce, enhanced client satisfaction and retention. Spearheaded initiatives that streamlined onboarding and account management, fostering robust business growth. Expert in client needs assessment and interpersonal communications, achieving a significant improvement in customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
Client Relationship Manager
Minutemen Staffing And HR Services
Cleveland, OH
05.2014 - 06.2024
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
Education
No Degree - Communication Studies
High Point University
High Point, NCAssociates - Business
Santa Monica College
Santa Monica, CASkills
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
- Salesforce
- Client Retention Strategies
- Client satisfaction-driven
- Interpersonal and client communications
- Schedule Management
- Workforce Management
- Relationship cultivation and retention
- Account Management
- Customer Relations
- Time Management
- Business development and planning
Timeline
Client Relationship Manager
Minutemen Staffing And HR Services
05.2014 - 06.2024
No Degree - Communication Studies
High Point University
Associates - Business
Santa Monica College