Jason LuGrain
Dubuque
Summary
Dynamic team member at Knockout Melts with a proven track record in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective problem-solving and a promotion, along with multiple raises. Skilled in training and mentoring new staff and fostering a collaborative environment that drives team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Team Member
Knockout Melts
03.2024 - 03.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
No Degree -
Dubuque Senior High School
Dubuque, IA05-2027
Skills
- Customer service
- Positive attitude
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Leadership qualities
- Creativity and innovation
- Complex Problem-solving
Languages
Spanish
Professional Working
Italian
Elementary
Interests
- Playing Sports
- Animal Care
- I enjoy cooking for friends and family gatherings
- Volunteering
- Music
- I enjoy helping others and giving back to the community
- Supporting STEM education initiatives and mentorship programs
- Offering time and support to animal shelters
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Reading
- Cooking
- Learning new cooking techniques and expanding my culinary skills
Timeline
Team Member
Knockout Melts
03.2024 - 03.2025
No Degree -
Dubuque Senior High School
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