Jason Lui-Kwan
Honolulu,HI
Overview
32
32
years of professional experience
Work History
Internet Manager
Cutter Chevrolet In Honolulu
Honolulu, Hawaii
04.2025 - 10.2026
- Managed internet leads for Cutter Chevrolet Honolulu dealership.
- Scheduled sales appointments with online shoppers.
- Updated vehicle listings across dealership websites and third-party portals.
- Coordinated with sales staff on internet prospect handoffs.
- Tracked online inventory changes for Honolulu showroom vehicles.
- Maintained customer communication throughout internet sales process.
- Promoted products or services through effective online advertising campaigns.
- Provided support for website maintenance tasks such as content updates, bug fixes.
- Coordinated with external vendors to ensure timely delivery of services related to web development projects.
- Collaborated with designers, developers, and other stakeholders throughout the design process.
- Conducted regular audits of existing websites to ensure accuracy and compliance with standards.
- Created, edited, and optimized SEO content for webpages.
- Designed landing pages that increased conversion rates by 20%.
- Maintained up-to-date knowledge of best practices in search engine optimization.
- Built relationships with influencers in order to drive more organic traffic to company's websites.
- Analyzed user behavior on various websites to identify areas of improvement.
- Monitored competitor activities and developed plans to stay ahead of the competition.
- Managed the daily operations of all websites and monitored performance metrics.
- Assisted with troubleshooting technical issues related to website functionality.
- Developed strategies for increasing customer engagement across multiple channels.
- Researched emerging trends in digital media to inform strategies and tactics.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Sales Manager
Cutter Chevrolet In Honolulu
Honolulu, Hawaii
10.2019 - 04.2025
- Managed a team of sales representatives by providing guidance, training, and support.
- Coached sales staff on product knowledge, pricing, and customer presentation standards.
- Taught new associates sales tactics and performance improvement techniques.
- Trained new associates on showroom procedures, lead handling, and closing support.
- Supported Cutter Chevrolet Honolulu sales floor with daily customer assistance and deal coordination.
- Enhanced customer service by engaging clients with open-ended questions and personalized assistance.
- Resolved customer concerns with clear communication and dealership policy guidance.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Managed opening and closing procedures for the store, set up registers and secured cash.
- Reviewed vehicle inventory and matched buyer needs with available new and used models.
- Identified and implemented cross-selling initiatives that expanded customer base.
- Negotiated customer contracts and maintained relationships with existing clients.
- Provided technical advice on product features and specifications to assist customer decision-making.
- Established action plans for team members and helped each person attain objectives.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Developed and encouraged sales and promotional team members.
- Assisted in the recruitment, training, and performance evaluation of sales staff.
- Facilitated communication between the sales team and other departments to ensure customer satisfaction.
- Prepared deal paperwork, sales worksheets, and delivery documents for dealership transactions.
- Built sales forecasts and schedules to reflect desired productivity targets.
Internet Sales Manager
Cutter Chevrolet In Honolulu
Honolulu, Hawaii
04.2012 - 10.2019
- Managed internet leads for Cutter Chevrolet Honolulu through email, chat, and phone follow-up.
- Responded to customer inquiries about Chevrolet models, trims, pricing, and availability.
- Scheduled showroom appointments and test drives for online vehicle shoppers.
- Collaborated with sales staff to align inventory with customer preferences.
- Updated CRM records with lead notes, contact history, and deal status.
- Prepared online vehicle listings with accurate features, photos, and descriptions.
- Negotiated purchase terms and lease options with dealership customers.
- Supported Honolulu sales operations through prompt communication and customer service.
- Managed and monitored online marketing campaigns to ensure maximum ROI.
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Scheduled automotive deliveries with vendors and customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Identified opportunities for improvement in website design and usability.
- Developed and implemented strategies for increasing internet sales volume.
- Monitored industry trends to stay ahead of competition in the digital space.
- Created content for social media channels to increase brand awareness and engagement.
- Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
- Optimized website navigation structure to improve user experience and search engine rankings.
- Created reports on website performance metrics such as page views, unique visitors and conversion rates.
- Designed promotional campaigns using email marketing automation tools.
- Negotiated contracts with third-party vendors for services related to web development, hosting, analytics.
- Negotiated product sales and trade-in deals for maximum profit.
- Oversaw inventory management for online sales, ensuring product availability and timely delivery.
- Maintained up-to-date knowledge of digital marketing tools and technologies to enhance sales efforts.
- Coordinated with IT department to ensure website functionality and user-friendly interface for optimal customer experience.
- Utilized SEO strategies to improve website visibility and drive more organic traffic.
- Trained and supervised internet sales staff, fostering a team-oriented environment.
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Analyzed competitor strategies and adjusted approaches to maintain a competitive edge in the market.
- Prepared detailed reports on internet sales performance and presented findings to senior management.
- Established and maintained relationships with online sales platforms and vendors to enhance product offerings.
- Analyzed website traffic and sales data to identify trends and opportunities for improvement.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed sales activities to enhance product and service offerings.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Security Officer
Kaiser Permanente, Moanalua
Honolulu, Hawaii
04.2010 - 04.2012
- Responded to alarms, disturbances, and emergency calls across healthcare facilities.
- Patrolled Kaiser Permanente medical centers to monitor safety and secure entrances.
- Monitored surveillance cameras and identified suspicious activity.
- Screened visitors, patients, and vendors for access compliance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Inspected premises for potential safety hazards and reported findings to management. and took corrective action when necessary.
- Documented incidents, hazards, and security activities in daily reports.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- De-escalated conflicts while supporting calm, professional patient care environments.
- Assisted patients, staff, and visitors with directions and safety questions.
- Enforced parking, badge, and restricted-area access policies.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Remained vigilant and attentive during shifts to ensure safety and security. throughout shifts.
- Operated communication systems between officers stationed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Investigated all reported incidents of theft or vandalism on premises.
- Remained vigilant and attentive during shifts to ensure safety and security. throughout shifts.
Fraud Investigator
Bank of Hawaii
Honolulu, Hawaii
06.2004 - 10.2009
- Investigated fraud cases for Bank of Hawaii retail banking and deposit accounts.
- Reviewed suspicious transactions using case management and bank fraud monitoring tools.
- Investigated and documented suspicious financial activity.
- Analyzed customer data for potential fraud indicators.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Documented findings in investigation files and internal Bank of Hawaii reports.
- Escalated suspicious activity to compliance and anti-money laundering teams.
- Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
- Responded promptly to reports from customers regarding possible fraudulent activities.
- Provided training and mentoring to other staff members in the area of fraud investigation.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
- Coordinated investigations with specialized units in insurance and law enforcement agencies.
- Evaluated internal processes and procedures to detect areas of vulnerability to fraud.
- Provided executive protection services to ensure safety during high-profile events.
Inspector
Section 8 Housing
Honolulu, Hawaii
01.2002 - 06.2004
- Inspected Section 8 Housing units for Housing Quality Standards compliance.
- Applied housing regulations during Section 8 Housing field inspections.
- Documented unit deficiencies to facilitate compliance with Section 8 Housing inspection standards
- Verified smoke detectors, utilities, and safety features during inspections.
- Ensured resident safety and compliance with federal guidelines during inspections
- Communicated inspection results to Section 8 Housing participants and owners to ensure understanding and compliance
- Recorded occupancy, unit conditions, and maintenance issues in case files.
- Identified and rejected products and materials that did not meet established quality standards.
Loss Prevention Manager
MTS Incorporated
Honolulu, Hawaii
01.1995 - 01.2002
- Managed the region of Hawaii Loss Prevention department for 3 stores - Kahala, Pearlridge and Keeamoku
- Conducted Internal and external investigations for theft
- Supervised and coordinated daily operations of staff to enhance performance and operational effectiveness.
- Enforced store security policies and asset protection procedures.
- Trained associates on shrink reduction and safety awareness.
- Coordinated with managers on internal investigations and evidence handling.
- Monitored access points and alarm systems across MTS Incorporated facilities.
- Completed audit checks for merchandise control and inventory protection.
- Interviewed individuals suspected of internal theft or shoplifting.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Investigated theft-related issues to mitigate potential negative impacts on company operations and objectives.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Compiled reports detailing theft or fraud losses for upper management to inform decision-making.
- Directed loss prevention programs for MTS Incorporated locations.
- Reviewed surveillance footage and incident reports for theft investigations.
Education
High School Diploma -
Roosevelt High School
Honolulu, HI05-1992
Skills
- Internet lead management
- CRM management
- Appointment scheduling
- Customer relationship management
- Customer communication
- Attention to detail
- Team leadership
- Car Sales Management
- Security enforcement
Timeline
Internet Manager
Cutter Chevrolet In Honolulu
04.2025 - 10.2026
Assistant Sales Manager
Cutter Chevrolet In Honolulu
10.2019 - 04.2025
Internet Sales Manager
Cutter Chevrolet In Honolulu
04.2012 - 10.2019
Security Officer
Kaiser Permanente, Moanalua
04.2010 - 04.2012
Fraud Investigator
Bank of Hawaii
06.2004 - 10.2009
Inspector
Section 8 Housing
01.2002 - 06.2004
Loss Prevention Manager
MTS Incorporated
01.1995 - 01.2002
High School Diploma -
Roosevelt High School