Virgil Huff
Chicago,IL
Summary
Experienced Business Development Manager with a strong background in CRM workflows, internet lead management, and customer relationship management. Skilled in building follow-up processes, trade-in, finance, and upgrade coordination, with a focus on efficient lead management supporting sales goals.
Overview
2027
2027
years of professional experience
Work History
Business Development Manager
Napleton's Oak Lawn Mazda
Oak Lawn, Illinois
2024 - Current
- Facilitated internet lead follow-up for Napleton's Oak Lawn Mazda using CRM workflows to enhance customer engagement.
- Coordinated showroom appointments, test drives, and sales handoffs with consultants.
- Built NOLM's communication templates and follow up process from scratch.
- Contributed to Mazda sales efforts by guiding trade-in, finance, and lease discussions to streamline customer transactions.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Upgrade Specialist
Castle Auto Group
Villa Park, Illinois
2022 - 2023
- Coordinated vehicle upgrade requests, ensuring customer satisfaction and efficient processing.
- Explained upgrade features, financing steps, and trade-in requirements, enhancing customer understanding and decision-making.
- Identified potential customers from service drive and service schedule, facilitating targeted outreach and engagement.
Business Development Manager
Castle Auto Group
North Riverside, IL
2018 - 2022
- Directed internet lead follow-up for Castle Auto Group through CRM workflows, enhancing prospect engagement throughout sales process.
- Coordinated showroom appointments, test drives, and consultant handoffs to facilitate seamless customer transitions.
- Guided sales conversations by assisting with trade-in, finance, and lease reviews, ensuring informed decision-making for customers.
Business Development Representative
Castle Auto Group
North Riverside, IL
2015 - 2017
Skills
- Customer relationship management
- CRM workflows
- Internet lead management
- Trade-in valuation
- Finance coordination
- Customer retention
- Business development training
Timeline
Business Development Manager
Napleton's Oak Lawn Mazda
2024 - Current
Upgrade Specialist
Castle Auto Group
2022 - 2023
Business Development Manager
Castle Auto Group
2018 - 2022
Business Development Representative
Castle Auto Group
2015 - 2017