JASON LUNA
EL PASO
Summary
Dynamic and results-oriented Service Manager with over13 plus years in diesel transportation maintenance. Innovative and effective maintenance expert with proven ability to build long term customer relationships with a wide variety of different customer needs. Valued team player with an outstanding work ethic. Experienced professional able to build and lead a top-tier team of technicians and support staff able to take care of a wide range of customer needs
Overview
14
14
years of professional experience
Work History
Branch Service Manager
Rush Truck Leasing
09.2024 - Current
- Prepare and administer an annual operating budget for the service department.
- Monitor and control the performance of the department using appropriate reporting and tracking systems.
- Monitor technicians’ daily productivity reports and corresponding payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Prepare pricing guides and maintenance menus for frequent labor operations.
- Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
- Maintain reporting systems required by general management and corporate personnel.
Service Writer
Pneumatic Tire Company
03.2024 - 09.2024
- Interact with customers, listen to their questions and concerns and provide timely responses
- Inform customers about different services provided by the company
- Schedule appointments, take orders and monitor service progress
- Calculate chargers and process payments through estimates and invoicing
- Manage complaints, returns and resolve customer grievances
- Serve as a customer relationship manager
- Serve as a link between the customer, technicians and other departments within the organization
Branch Service Manager
Penske Truck Leasing
03.2022 - 03.2024
- Schedule and coordinate with customers to bring equipment in for scheduled PM services and repairs along with reviewing roadside reports and assets needing follow up repairs
- Lead a team of supervisors, support staff, and technicians in fleet management processes which included training, observing/ yearly performance reviews, and coaching opportunities
- Manage all fleet repairs and maintenance programs done in house and at vendor locations to ensure quality repairs and DOT compliance are being met
- Manage all repair costs on company owned and customer owned equipment being repaired in house and at vendor locations, so informed decisions can be made on the life cycles of those assets
- Maintained all required documentation for all units i.e
- DOT, IFTAS, DVIRs, licensing, state inspections
- Observe KPI reports and make business trend adjustments to improve and drive technician efficiency and equipment utilization
- Daily communication with the rental department on asset needs and timelines for repairs
- Daily communication with sales and rental teams on assets needing to be transferred, out serviced/ replaced, and new vehicle deliveries
- Maintained OSHA and environmental records for the facility
- Attend quarterly meetings to go over P&L reports, KPI reports, and discuss adjustment to business trends and goals
- Maintained parts and tire inventory and make sure budget aligns with financial goals for facilities fleet
- Attending customer meetings to ensure customer satisfaction is being met and exceeded through business behaviors, trends and contract negotiations
- Set up training courses for technicians and supervisors to ensure they are up to date on all equipment and safety guidelines
- Hiring and onboarding of new employees
Fleet Maintenance Supervisor
Penske Truck Leasing
04.2016 - 03.2022
- Schedule and coordinate with customers to bring equipment in for scheduled PM services and repairs along with reviewing roadside reports and assets needing follow up repairs
- Managed all fleet repairs and maintenance programs done in house and at vendor locations to ensure quality repairs and DOT compliance are being met
- Manage all repair costs on company owned and customer owned equipment being repaired in house and at vendor locations, so informed decisions can be made on the life cycles of those assets
- Maintained all required documentation for all units i.e
- DOT, IFTAS, DVIRs, licensing, state inspections
- Daily meetings with service manager to observe area of opportunities to drive technician efficiency and equipment utilization
- Daily communication with the rental department on asset needs and timelines for repairs
- Daily scheduling of assets for technicians to repair in house and assets needing to go out to vendors for repairs
- Maintained parts and tire inventory for locations fleet
Technician
Penske Truck Leasing
01.2013 - 04.2016
- Manage technicians work planner and coordinate with supervisors on repairs and timelines
- Source diagnostic steps and assist with other technicians diagnosing units
- Look up parts through manufacture websites and contact dealerships/ vendors to order
- Diagnose/ Repair of all major and minor repairs on diesel engines and trucks of all makes and models
- Diagnose/ Repair of electrical faults on trucks of all makes and models
- Powertrain repairs on trucks of all makes and models
- Preventive maintenance on equipment of all makes and models
Technician
Roberts Truck Center
01.2011 - 01.2013
- Diagnose/ Repair of all major and minor repairs on diesel engines and trucks of all makes and models
- Diagnose/ Repair of electrical faults on trucks of all makes and models
- Powertrain repairs on trucks of all makes and models
- Preventive maintenance on equipment of all makes and models
Education
Associates of Occupational Studies - Diesel Industrial Technology
Universal Technical Institute
05.2010
Skills
- Strong attention to detail
- Customer Satisfaction and retention
- Excellent verbal and non-verbal communication
- Workflow management
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Leadership and development
- Team player
- Able to work and perform independently
- Problem solver
- Performs well under pressure and in a fast-paced environment
Timeline
Branch Service Manager
Rush Truck Leasing
09.2024 - Current
Service Writer
Pneumatic Tire Company
03.2024 - 09.2024
Branch Service Manager
Penske Truck Leasing
03.2022 - 03.2024
Fleet Maintenance Supervisor
Penske Truck Leasing
04.2016 - 03.2022
Technician
Penske Truck Leasing
01.2013 - 04.2016
Technician
Roberts Truck Center
01.2011 - 01.2013
Associates of Occupational Studies - Diesel Industrial Technology
Universal Technical Institute
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