Jason Luzano

JPO Supervisor Matthew Skinner 575-442-2705

• Developing relationships with young people who have been referred by law enforcement agencies.
• Enforcing sanctions when necessary to hold juveniles accountable for their actions and assisted probationers in understanding legal obligations and consequences of non-compliance, also promoting positive behavior change through reinforcement techniques such as rewards systems.
• Participating in required and voluntary training programs to stay abreast of developments in the field.
• Monitoring juvenile offenders to ensure court-ordered conditions are met and maintaining detailed records of all interactions with juvenile offenders and their families.
• Attending hearings in juvenile court on behalf of the department as requested.
• Conducting investigations into the backgrounds of juveniles and their families.
• Providing guidance, support, and resources to at-risk youth as well as utilizing community resources in helping clients and their families obtain food boxes, clothing, hygiene needs, etc..
• Assisting youths in developing personal goals that will help them become productive citizens and providing guidance, support, and resources to at-risk youth.
• Actively engaging with local schools, law enforcement agencies, and organizations to assist with diversionary programs for at-risk youth.
• Evaluated client safety by executing thorough home assessments as well as authorized home/room searches for contraband such as drugs and weapons and reporting unusual conditions and questionable items to supervisor for corrective action.
• Organized and contributed to interventions with clients and service personnel.
• Monitored offenders' activities regarding fulfillment of court ordered requirement as well as the interactions of youth offenders with associates and friends.
• Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
• Gathered social and legal data on each probationer and verified details and addressed them with the clients primary JPO.
• Answered phone calls concerning clients, handled complaints and responded to requests for information.
• Maintained positive relationships with offenders and family members through weekly visits and have counseled juveniles on day-to-day life decisions.
• Created, organized and maintained files, case notes and electronic databases.
• Provided interaction and input in the Juvenile Community Correction Program group sessions focusing on anger management, substance abuse, and life skills.
• Participated in multidisciplinary teams to discuss complex cases and determine appropriate actions.
• Administered drug tests to decide if additional treatment is necessary.
• Implemented electronic monitoring GPS systems to track probationer compliance.
• Locating clients that the agency has not been able to contact after several attempts and getting them into contact with their primary JPO and/or Supervisor.
• Utilizing certified Critical Incident Training for conflict resolution and de-escalation to manage confrontations with probationers and other involved individuals.

• Utilized various computer systems for data entry and tracking caseworker activities.
• Educated parents about their rights and responsibilities regarding custody issues and facilitated family reunification when possible following appropriate safety considerations.
• Assessed risk factors that may lead to further harm or danger to a child's physical or emotional health.
• Collaborated with law enforcement personnel on investigations related to child abuse or neglect cases.
• Adhered to ethical standards established by professional organizations such as the National Association of Social Workers.
• Provided education, counseling, referral services, and advocacy for families involved in CPS cases.
• Provided crisis intervention services when needed.
• Maintained accurate records of client contact and progress according to agency policies.
• Actively participated in staff training sessions on best practices related to Child Protective Services caseworking.
• Attended court hearings as necessary to represent the agency's interests in protecting the welfare of children.
• Created safety plans for children in need of protection from abuse or neglect.
• Monitored children's well-being through home visits, school visits, and medical appointments.
• Prepared detailed reports of all findings regarding cases of suspected abuse or neglect.
• Participated in interagency meetings to coordinate services for clients affected by abuse or neglect.
• Provided follow-up care after termination of a case to ensure continued safety of the child.
• Developed and maintained relationships with families, community resources, and other stakeholders to provide appropriate services and served as a liaison between agencies providing support services for at-risk youth.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.

• Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
• Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
• Provided pre-arrival instructions to callers in life threatening situations.
• Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
• Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
• Coordinated activities between multiple agencies during emergency situations.
• Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
• Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
• Responded promptly to requests for assistance from law enforcement personnel in the field.
• Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
• Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
• Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Assisted departments with special requests for assistance and BOLOs.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Researched vehicle, wanted and missing persons information.
• Mentored junior team members and managed employee relationships.