Jason M
82 Beaumont St,MA
Summary
- Experienced professional focused on meeting or exceeding objectives seeking Quality Control Inspector position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
- Outgoing professional experienced in issue resolution and time management. Offers skills in schematics reading, knowledge of quality control and background in operating production machinery. Looking to put knowledge and abilities to good use in production position focused on working with strong team.
- Reliable Tester with multiple years of experience and excellent troubleshooting, reporting and hands-on skills. Expert at testing products using specialized tools and instruments. Fully compliant with safety rules and processes.
- Competent professional experienced with performing daily inspections, obtaining measurements and conducting tests on diverse materials. Dedicated, dependable and focused on making positive impact with careful work. Highly organized with sound judgment, analytical problem-solving skills and decisive nature.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Test Technician
CRRC MA
Springfield, MA
04.2018 - Current
- Provided recommendations for improvements in assembly or testing procedures.
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Collaborated with production department to resolve technical problems.
- Communicated product failures and testing problems to vendors.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Interpreted schematics
Quality Assurance Specialist
DirecTV
East Windsor, CT
03.2015 - 04.2018
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Promoted adherence to quality standards by educating installation technicians on quality standards.
Quality Assurance Specialist
Dish Network Corp
Springfield, MA
09.2011 - 02.2015
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Kept inspection journals and daily summary logs as required.
- Inspected finished products for overall quality and adherence to installation and quality specifications.
Advanced Technical Support Specialist
Comcast
Enfield, CT
10.2007 - 09.2011
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Activated accounts for clients interested in new services.
Education
High School Diploma -
Springfield Central High School
Springfield, MA06.2004
Skills
- Instrument Calibration
- Testing Data Documentation
- Corrective Action Recommendations
- Perceptual Speed
- Specifications Conformance
- Step Procedure
- Digital Multimeters
- Quality Production
- Good Manufacturing Practices
- Failure Analysis
- Problem Anticipation and Resolution
- Dimensional Measurement
- Information Ordering
Certification
IPC certification
Timeline
Test Technician
CRRC MA
04.2018 - Current
Quality Assurance Specialist
DirecTV
03.2015 - 04.2018
Quality Assurance Specialist
Dish Network Corp
09.2011 - 02.2015
Advanced Technical Support Specialist
Comcast
10.2007 - 09.2011
High School Diploma -
Springfield Central High School