Jason MacArthur
Alpena,MI
Summary
Motivated Senior Service Technician proficient in the telecommunications industry. Strong mechanical aptitude and adept at troubleshooting with top-notch repair knowledge and technical expertise. Well-organized with superior work ethic. Ability to take initiative and excel in fast-paced environments. Focused, reliable, and results-driven with good safety records and attention to detail. Effective at working with little supervision to perform efficient and high-quality work.
Overview
17
17
years of professional experience
Work History
Senior Service Technician
PIE&G Connect
01.2022 - Current
- Management position in the deployment of a Fiber to the Home (FTTH) network
- Manage multiple projects while coordinating and meeting deadlines
- Created and implement all of the processes pertaining to in-home installation for FTTH
- Oversee/Troubleshoot the fiber optic G-PON network, from the hut to the in-home equipment
- Write up reports, safety regulations, and preventative maintenance plans
- Build out huts for the FTTH network
- Develop and implement strategies to ensure successful project completion
- Conduct research to identify potential problems and develop solutions
- Collaborate with other departments to ensure smooth operation of technical projects
- Train new staff members on technical operations
- Monitor technical performance and identify areas for improvement
- Commercial site evaluations to create and deliver quotes
- Manage the outside Fiber Optic Plant with weekly meetings with in-home drop contractors, in-home installers, and the mainline build contractors to make sure everything is progressing accordingly
- Conduct regular meetings with the PIE&G Senior Leadership to update them on the progress of the Fiber Project
- Regularly attend Safety Committee meetings to report on the fiber crew's safety observations
- Aim to provide the best service possible to improve member satisfaction
- Prioritize tasks properly and figure out how to complete them in a timely manner even when unexpected challenges arise
- Proactively think ahead about tasks that must be completed and work to provide exceptional administrative support
- Make the right resources available and spot potential problems
Maintenance Technician III
Charter Communications
11.2018 - 01.2022
- Working in close proximity to high voltage and fiber optics
- Track ingress and egress of the cable plant
- Adjust levels on nodes, amplifiers, and line extenders to get the system running efficiently
- Certify power supplies
- Work with hybrid fiber coax network
- Knowledge of VOM, signal meters, light meters, fiber scopes, and basic hand tools
- Complete daily, weekly, and monthly checklists on aerial lift truck to maintain records of scheduled maintenance procedures
- Apply diagnostics and testing tools to system, identifying, and correcting issues
- Inspect and test machinery and equipment to diagnose malfunctions
- Manage available parts, tools, and material inventory to maintain prompt response capability
- Comply with all company quality, security, and safety guidelines
- Work at night with low lighting conditions
- On call every third week – Seven days at a time.
Broadband Technician
Charter Communications
03.2007 - 11.2018
- Installed and provided troubleshooting and customer training for high-speed internet, telephony, and cable services
- Utilized industry equipment to analyze and resolve technical problems
- Read schematics to correctly place equipment
- Worked closely with network administrations and server engineers to ensure quality service
- Set up network and computers for business and residential customers
- Planned layouts and ran cable into buildings and through walls, attics, and crawlspaces
- Responded to service requests during and after business hours
- Always delivered professional persona and attitude, even when dealing with unhappy or irate individuals to meet and exceed company objectives
Education
Mapping and Fiber Splicing -
Conexon, Georgia
Broadband And Maintenance Technician Studies -
Charter University
General Studies -
Alpena Community College
High School Diploma -
Alpena High School
Skills
- Project Management
- Leadership Experience
- Safety Awareness
- Attention to Detail
- Scheduling and Coordination
- Project Estimation and Bidding
- Punctual and Reliable
- Multitasking
- Excellent Communication
- Troubleshooting & Problem Solving
- Facility Management
- Goal Setting
- Organized Nature
- Time Management
- Telecommunications
- Mechanical Aptitude
- Inventory Management
- Coordination with Service Team
- Work with Minimal Supervision
- Work Area Cleanliness
- Policy Development
- Test Equipment
- Production Improvements
- Cabling Layouts
- Member Education
- Proactive Thinker
- Implementation Planning
- Preventative Maintenance
- Diagnostics Experience
- Schematic Interpretation
- Rapport Building
Timeline
Senior Service Technician
PIE&G Connect
01.2022 - Current
Maintenance Technician III
Charter Communications
11.2018 - 01.2022
Broadband Technician
Charter Communications
03.2007 - 11.2018
Mapping and Fiber Splicing -
Conexon, Georgia
Broadband And Maintenance Technician Studies -
Charter University
General Studies -
Alpena Community College
High School Diploma -
Alpena High School