GENERAL MANAGER
REGAL ENTERTAINMENT GROUP
- Oversee cash management and perform nightly reconciliation.
- Orchestrated full-cycle staffing and coordinated workforce shift scheduling.
- Resolved customer service escalations through effective conflict resolution strategies.
- Directed procurement processes and maintained accurate supply and product inventory.
- Acquired and supervised external vendors.
- Managed urgent and routine facility maintenance tasks efficiently.
- Mentored and empowered a team of over 40 employees
- Direct daily shift meetings while managing yearly performance evaluations.
- Organized motivational sales and product knowledge contests to elevate team morale and drive performance.
- Engineered customer-centric employee training program elevating theater to highest district satisfaction rating.
- Managed building operations with $5 million annual budget