Jason Manley
Littleton,CO
Summary
Achieved exceptional customer satisfaction and dispute resolution at Specialized Loan Servicing by leveraging compliance awareness and assertiveness. Enhanced team performance and efficiency through effective problem-solving and time management. Mentored new hires, contributing significantly to departmental growth and maintaining professionalism under pressure.
Overview
10
10
years of professional experience
Work History
Correspondence & Disputes Specialist III
Newrez, LLC-Shellpoint
07.2024 - Current
- Used sound judgment and available resources to construct response letters to customers and regulators.
- Analyzed, researched and resolved dispute claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for dispute research and responses.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Leveraged strong communication skills when liaising between parties to facilitate clear understanding and resolution of issues at hand.
Dispute Associate III
Computershare-Specialized Loan Servicing
04.2014 - 07.2024
- Contributed to departmental growth by taking on multiple positions including reviewing response letters, qualified written request response writing and regulatory response writing.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Union High School
Dowagiac, MISkills
- Compliance Awareness
- Assertiveness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Handling Complaints
- Root Cause Analysis
Timeline
Correspondence & Disputes Specialist III
Newrez, LLC-Shellpoint
07.2024 - Current
Dispute Associate III
Computershare-Specialized Loan Servicing
04.2014 - 07.2024
High School Diploma -
Union High School
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