Jason Martin
Chatom
Summary
HVAC Owner/Operator and industry leader with proven expertise in new construction and government housing projects. Directs full-cycle installations including system sizing, duct design verification, rough-in, and trim-out while ensuring strict code compliance and performance standards. Strong background in leadership, team management, and operational oversight with a reputation for delivering high-efficiency systems on time and to specification.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Superior Performance Heating and Cooling
Chatom
01.2024 - Current
- Developed and implemented efficient operational processes that improved service delivery and customer satisfaction across all projects.
- Managed and trained a team of technicians to ensure compliance with safety regulations and industry standards.
- Oversaw client relationships, leading to repeat business and positive referrals through exceptional service quality.
Sales and Service Manager
Zippers Heating and Cooling
Mobile
07.2023 - 01.2024
- Developed and implemented sales strategies that increased customer engagement and satisfaction, enhancing overall service delivery.
- Led a team of service technicians to improve operational efficiency, resulting in reduced response times and higher customer retention.
- Analyzed customer feedback to identify service gaps, which informed training programs that elevated staff performance and service quality.
- Managed inventory levels and procurement processes, ensuring optimal stock availability and reducing service delays for customers.
- Established key performance metrics to monitor sales and service operations, driving continuous improvements in team productivity and service excellence.
- Conducted regular meetings with the sales team to review goals and objectives.
- Developed and implemented strategies for increasing customer satisfaction.
- Developed relationships with key accounts to improve long-term partnerships.
- Identified opportunities for process improvements within the sales department.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
Millwright
M and M Construction
Cottonton
07.2022 - 06.2023
- Moving, installing, assembling, and repairing equipment and machinery in power plants, factories, and other industrial setups.
Service/Sales Technician
Hansen Heating and Air
Mobile
01.2015 - 06.2022
- Install, maintain and repair all types of HVAC systems and equipment. Identify and diagnose necessary services. Communicate maintenance or repair recommendations with customers to ensure a high level of customer service satisfaction. Keep records and logs of all work performed.
Education
High School Diploma -
Springfield High School
Springfield, VTSkills
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Operational efficiency
- Team leadership
- Client relationship management
- Sales strategy development
- Customer engagement
- Inventory management
- Process improvement
- Safety compliance
- Service quality assurance
- HVAC systems installation
- Equipment repair
- Response time optimization
- Employee performance evaluation
- Project management
- Relationship management
Certification
- EPA
- HUET - Helicopter Underwater Escape Training
- Rig Pass
- THUET (CA-EBS) Water Survival Training
Timeline
Owner/Operator
Superior Performance Heating and Cooling
01.2024 - Current
Sales and Service Manager
Zippers Heating and Cooling
07.2023 - 01.2024
Millwright
M and M Construction
07.2022 - 06.2023
Service/Sales Technician
Hansen Heating and Air
01.2015 - 06.2022
High School Diploma -
Springfield High School