Jason Martinez
Orlando,FL
Summary
Dynamic housekeeping professional with extensive experience at Walt Disney World Resort and Holiday Inn Express. Proven track record in enhancing guest satisfaction through exceptional customer service and effective team collaboration. Skilled in supply inventory management and enforcing health and safety protocols, ensuring the highest standards of cleanliness and operational efficiency.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Walt Disney World Resort
10.2021 - Current
- Maintained cleanliness and organization of guest rooms per hotel standards.
- Inspected rooms for damage and reported maintenance issues promptly.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Collaborated with team members to ensure efficient room turnover during peak times.
Housekeeping Manager
Holiday Inn Express Hotel
08.2017 - 03.2020
- Supported team members in executing daily housekeeping tasks efficiently.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Established and enforced safety protocols and guidelines for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Managed laundry sorting, washing, drying, and ironing.
Education
Business
Florida Technical College
Orlando, FL06-2025
High School Diploma -
Kingdom Christian School
Kissimmee, FL05-2015
Skills
- Customer service
- Guest relations
- Supply inventory management
- Health and safety
- Guest service and support
- Teamwork and collaboration
- Cleaning bathrooms
- Vacuuming and sweeping
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Walt Disney World Resort
10.2021 - Current
Housekeeping Manager
Holiday Inn Express Hotel
08.2017 - 03.2020
Business
Florida Technical College
High School Diploma -
Kingdom Christian School
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