JASON MARTINEZ
Fort Worth
Summary
Dedicated and reliable professional with extensive experience in customer service, lease maturity coordination, retention management, and problem resolution. . Driven to contribute, grow, and add value to any organization. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Retail and Lease Senior
Nissan Motor Acceptance
Irving, TX
09.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored phone calls to make sure our customers our customer being provided a great experience along with being given correct information.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Lease Maturity Coordinator
Nissan Motor Acceptance
Irving, TX
04.2017 - Current
- Assist customers with purchasing or returning past-matured leases.
- Conduct skip tracing to locate customers with unreturned matured leases.
- Handle inbound customer calls regarding lease and retail accounts.
- Manage past maturity spreadsheets to track and resolve overdue leases.
- Support multiple departments during peak workloads and special projects.
- Assist Payterm with payoff processing, obtaining odometer statements and collecting unpaid fees.
Retention Team Lead
First American Payment Systems
Fort Worth, TX
08.2007 - 04.2017
- Assisted customers with daily batch reconciliation and deposit accuracy.
- Troubleshot credit card machine issues to restore functionality.
- Explained contract terms clearly to customers.
- Led team operations: call monitoring, reporting, callbacks, metrics, and training.
- Redesigned training modules to strengthen customer empathy and contract understanding.
Education
Diploma -
Lake View High School
San Angelo, TX05.1996
Skills
- Customer Service Excellence
- Negotiation & Conflict Resolution
- Skip Tracing & Customer Outreach
- Documentation & Reporting
- Contract Knowledge & Compliance
- Process Improvement
- Training & Team Leadership
- Cross-Department Collaboration
- Problem-Solving & Task Prioritization
Timeline
Retail and Lease Senior
Nissan Motor Acceptance
09.2023 - Current
Lease Maturity Coordinator
Nissan Motor Acceptance
04.2017 - Current
Retention Team Lead
First American Payment Systems
08.2007 - 04.2017
Diploma -
Lake View High School