Rosalynn M Medina
Cypress Ridge Apartments
Kissimmee,FL
4
years of professional experience
- Over 3 years of Lease-Up experience in luxury multifamily communities.
- Strong history of achieving leasing and occupancy goals. Recognized for delivering exceptional customer service and building long-term resident relationships.
- Experienced in creating and managing community social media content to increase engagement and attract prospective residents.
- Bilingual in English and Spanish.
Work History
Lease-Up Leasing Specialist
1 Year 1 Month- Drive leasing performance by providing exceptional customer service throughout the entire prospect and resident journey.
- Conduct apartment tours that identify customer needs and effectively showcase community amenities, contributing to occupancy goals.
- Consistently maintain a strong application conversion rate through proactive follow-up and relationship building.
- Manage the complete leasing process, including applications, lease execution, move-ins, renewals, and resident communication.
- Utilize Yardi Voyager and Yardi CRM to manage prospect pipelines, leasing activity, reports, follow-ups, and resident accounts.
- Prepare lease agreements using BlueMoon and ensure accuracy and compliance throughout the leasing process.
- Coordinate resident communication through Mobile Doorman while maintaining positive resident relationships.
- Complete property inspections and GO Meetings using HappyCo to maintain community standards.
- Collaborate with maintenance and management teams to provide timely resolutions and enhance resident satisfaction.
- Assist with social media marketing initiatives by promoting community events, apartment availability, and increasing online engagement.
Lease-Up Leasing Specialist
1 Year- Played a key role in the successful lease-up of a new luxury apartment community.
- Consistently met and exceeded monthly leasing and occupancy goals through effective sales techniques and customer engagement.
- Converted qualified leads into approved applications by providing personalized leasing experiences and consistent follow-up.
- Managed the complete leasing cycle from initial inquiry through move-in.
- Processed applications utilizing Yardi CRM while maintaining accurate resident records.
- Coordinated lease documents using BlueMoon.
- Verified applicant qualifications using SNAPPT, Rhino, Pet Screening, and The Guarantors.
- Build lasting relationships with prospects and residents, contributing to resident satisfaction and retention.
- Assisted with community marketing efforts and social media promotion to increase property visibility and lead generation.
Leasing Consultant
8 Months- Delivered exceptional customer service within a 672-unit luxury apartment community.
- Managed high-volume leasing traffic while maintaining excellent customer satisfaction.
- Conducted apartment tours, processed applications, renewals, move-ins, move-outs, and notices to vacate.
- Performed market surveys and analyzed competitor pricing to support leasing strategies.
- Completed rental verifications and applicant screening while ensuring compliance with company policies.
- Utilized Yardi Voyager, RentCafe, BlueMoon, Funnel, SafeRent, SureDeposit, Microsoft Office, and Google Workspace.
- Worked collaboratively with management and maintenance teams to deliver an outstanding resident experience.
Education
Highschool Diploma
Skills
Property Management
Lease-Up Communities
Apartment Leasing
Sales & Closing
Resident Relations
Customer Service Excellence
Occupancy Growth
Fair Housing Knowledge
Lease Administration
Move-Ins & Move-Outs
Resident Retention
CRM Management
Social Media Marketing
Marketing & Outreach
Administrative Support
Conflict Resolution
Team Collaboration
Time Management
Microsoft Office Suite
Yardi Voyager
Yardi CRM
BlueMoon
HappyCo
Mobile Doorman
RentCafe
Funnel CRM
SNAPPT
Rhino
Pet Screening
The Guarantors
SafeRent
SureDeposit
Outlook
Excel
Word
Google Workspace
Accomplishments
- Consistently generated 10+ new leases per month, contributing to occupancy and leasing goals.
- Recognized as Top Leasing Specialist for outstanding leasing performance and sales results.
- Commended for delivering exceptional customer service, successfully resolving resident concerns and conflicts with professionalism and empathy.
- Received positive recognition from prospects for providing an outstanding leasing experience and building strong customer relationships.
- Contributed to the successful lease-up of luxury apartment communities through effective sales, follow-up, and resident engagement.
- Assisted with community social media marketing to increase brand awareness and attract prospective residents.
Timeline
Lease-Up Leasing Specialist
Cypress Ridge Apartments
06.2025 - CurrentRead More
Lease-Up Leasing Specialist
The Bradley Lake Wilson
06.2024 - 06.2025Read More
Leasing Consultant
ARIUM Greenview
10.2022 - 06.2023Read More
New Dimensions High School
Highschool Diploma
Read More