Jason Medina

Prepared and monitored customer material orders to ensure product quality standards.

• Addressed customer inquiries regarding concrete products and services to enhance communication.
• Resolved customer issues with creative solutions to foster satisfaction and encourage repeat business.
• Maintained communication with Supervision/Dispatch to expedite delivery of customer orders.
• Conducted daily inspections of vehicles and equipment to uphold safety for all personnel.
• Promoted a collaborative team environment among employees to improve overall productivity.

• Safely navigated customer orders to destinations, adhering to DOT regulations.
• Achieved high customer satisfaction survey results aligned with strategic objectives.
• Conducted pre and post-trip inspections of vehicles to ensure safety and identify maintenance needs.
• Promoted teamwork by assisting colleagues to meet company goals.
• Complied with D.O.T. and O.S.H.A. regulations while exceeding safety protocol standards.
• Minimized potential legal costs through strict adherence to safety and compliance measures.

• Memorized service routes, schedules, and NYCTA regulations to enhance customer service.
• Conducted pre- and post-trip inspections of MTA vehicles, reporting defects to maintenance for prompt resolution.
• Assisted passengers with boarding and alighting by providing information on connecting routes and service changes.
• Accommodated passengers with disabilities using lift equipment and ensuring compliance with ADA protocols.
• Maintained communication with service coordinators via two-way radio to report conditions affecting service efficiency.
• Adhered strictly to 19A safety regulations to maximize customer and pedestrian security.

• Accurately coded medical records according to ICD-9, CPT-4, HCPCS, and DRG standards.
• Maintained thorough knowledge of medical terminology and billing practices in hospital settings.
• Executed efficient data entry using standard medical and administrative software applications.
• Collaborated with insurance companies to facilitate swift processing and maximize reimbursements.
• Supported physicians with billing intricacies to ensure optimal insurance compensation.
• Resolved patient account inquiries while promoting transparency and understanding.
• Contributed to a coding and administrative team within a dynamic finance department of a hospital.