Jason Miles Jr

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Handled server monitoring, maintenance, and troubleshooting for client systems. Contacted, worked with, and escorted vendors from other companies on site. Also manage ticket queue in ServiceNow, and keep an updated spreadsheet for all activity going on in the Data Center.

• Monitored construction methods and installations, inspection and testing processes.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
• Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
• Reduced downtime with proactive maintenance and regular equipment inspections.
• Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.