JASON MILTON
Roseville
Summary
Accomplished operations management professional bringing over 18 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
24
24
years of professional experience
Work History
Branch Manager
Mariner Finance
04.2023 - 12.2024
- Directed branch operations to enhance customer satisfaction and service quality.
- Implemented strategic initiatives to increase operational efficiency and drive growth.
- Mentored team members to improve performance and foster professional development.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Managed budget allocations effectively to optimize resource utilization within the branch.
- Evaluated branch performance metrics, implementing strategies for continuous improvement.
Store Manager
Rite Aid
07.2021 - 12.2022
- Led daily operations, ensuring adherence to company policies and efficient store functioning.
- Implemented sales strategies that increased customer satisfaction and engagement.
- Analyzed inventory levels, optimizing stock management processes for improved turnover.
- Enhanced product visibility through elevated visual merchandising standards.
- Mentored staff and fostered teamwork through dedicated training programs.
- Addressed customer complaints promptly, maintaining high service standards.
- Conducted performance evaluations to provide feedback that supports professional development.
- Maintained a clean and safe environment for customers and employees during daily operations.
Senior Manager/VP of Operations & Marketing
BD Wolf LLC
02.2013 - 03.2020
- Provided leadership for continual management and employee training initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined company operations and budgeted effectively to decrease spending 17%.
- Allocated resources to planned programs according to business objectives.
Branch Manager
US Bankcorp
05.2007 - 11.2012
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Recommended loan approvals and denials based on customer loan application reviews.
Customer Service Supervisor
SBC Southwestern Bell
04.2001 - 02.2005
- Coached employees through day-to-day work and complex problems.
- Created customer support strategy to increase customer retention.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Bachelor Of Business Administration - Managerial Economics
Missouri State University
Springfield, MO, United States12.2000
Skills
- Multitasking effectiveness
- Team leadership
- Data analysis and management
- Sales expertise
- Client acquisition strategies
- Budgeting and payroll oversight
- Business operations management
- Strategic planning
- Personnel management
Timeline
Branch Manager
Mariner Finance
04.2023 - 12.2024
Store Manager
Rite Aid
07.2021 - 12.2022
Senior Manager/VP of Operations & Marketing
BD Wolf LLC
02.2013 - 03.2020
Branch Manager
US Bankcorp
05.2007 - 11.2012
Customer Service Supervisor
SBC Southwestern Bell
04.2001 - 02.2005
Bachelor Of Business Administration - Managerial Economics
Missouri State University