Jason Monroe
Laguna Niguel,CA
Summary
Dynamic restaurant professional with proven ability to enhance guest experiences through exceptional customer service and menu expertise. Experienced in managing high-pressure environments and training staff, ensuring efficient operations and optimal service delivery.
Overview
7
7
years of professional experience
Work History
Server/Barback
ILYA
San Clemente, California
08.2026 - Current
- Provided exceptional customer service in a high-end dining environment.
- Educated guests on menu items, ingredients, and wine pairings.
- Collaborated with kitchen staff to coordinate food presentation and timing.
Server
Woodranch
Laguna Niguel, California
11.2025 - 08.2026
- Managed multiple tables during peak hours to ensure efficient service.
- Provided attentive customer service to enhance overall dining experience.
- Entered accurate orders and relayed requests to kitchen staff.
- Coordinated opening and closing tasks, including setup of dining area and restocking supplies.
Server/Shift Leader
Cheesecake Factory
Mission Veijo
08.2022 - 06.2025
- Oversaw 7 – 14 servers per shift, ensuring optimal work environment to maximize productivity and profitability during dinner service. Maintained the kitchen line by cleaning and restocking supplies for efficient service.. The work environment was high pace, high volume with sales ranging anywhere from 15k – 30k any given night depending on time of year and holiday.
- Supervised daily operations, facilitating smooth workflow to enhance service efficiency during shifts.
- Supervised daily operations to ensure efficient workflow in a fast-paced restaurant.
- Trained new staff on menu knowledge and customer service best practices.
- Assisted in inventory management and ordering supplies for smooth service.
SALES REP
LIDS
05.2021 - 07.2022
- Greeted customers on sales floor and promoted products. My role meant being the customer's first impression and representation of the company and understanding how to interpret and meet the needs of every individual that walked through the door
AMAZON PACKAGE DELIVERY / FEDEX PACKAGE HANDLER
09.2019 - 03.2021
- These positions were all about high pace and work ethic. They were very physically demanding jobs, with harsh work environments. FedEx practically being 9hr shifts working in trailers 115 degree stacking walls of boxes front to back. These jobs just really taught me to work and be proud of the end result
Education
Santiago Highschool
Corona, CA01-2018
Skills
- Leadership
- Food Handlers' card
- Food Id
- Customer Service
- Menu education
- Food running
- Professional appearance
HIGHLIGHTS
- Short Military experience
- 2 ½ years restaurant experience in leadership roles
Timeline
Server/Barback
ILYA
08.2026 - Current
Server
Woodranch
11.2025 - 08.2026
Server/Shift Leader
Cheesecake Factory
08.2022 - 06.2025
SALES REP
LIDS
05.2021 - 07.2022
AMAZON PACKAGE DELIVERY / FEDEX PACKAGE HANDLER
09.2019 - 03.2021
Santiago Highschool