Jason Morales
8611 Standing Rock, San Antonio,TX
Summary
Accomplished Pest Control Technician with a proven track record at HomeTeam Pest Control, enhancing customer satisfaction and retention through expert pest management solutions and exceptional service. Skilled in pesticide applications and safety protocols, I excel in teamwork and collaboration, significantly reducing callbacks. Dedicated to continuous improvement and education in pest control innovations.
Overview
9
9
years of professional experience
Work History
Pest Control Technician
Hometeam Pest Defense
San Angelo, TX
12.2019 - Current
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected equipment for proper functionality to effectively facilitate application.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pest Control Service Technician
Apple Pest Control
San Angelo, TX
03.2019 - 12.2019
- Improved customer satisfaction by providing thorough pest inspections and recommending effective treatment plans.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
Pest Control Technician
Bulwark Pest Control
San Antonio, TX
10.2015 - 03.2019
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Fostered excellent service leading to positive online reviews.
- Prepared reports and kept detailed records of pest control activities.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Complied with safety guidelines and regulations with during pest control processes.
- Utilized computer software to manage customer information and service scheduling.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Increased customer retention rates, conducting follow-up visits to ensure pest issues were resolved.
- Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Southwest High School
San Antonio, TXSkills
- Dependable and reliable
- Safety Protocols
- Chemicals handling
- Clean Driving Record
- Preventative Measures
- Equipment Maintenance
- Equipment and tools
- Pest management solutions
- Communicative and articulate
- Equipment Troubleshooting
- Wildlife Trapping
- Bed bug treatments
- Integrated Pest Management
- Team Mentoring
- Termite Treatment
- Vehicle Maintenance
- Infestation identification
- Pesticide applications
- Protective gear and equipment knowledge
- Pest identification
- Dedicated and driven
- Pest control treatments
- Customer Education
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Troubleshooting abilities
Timeline
Pest Control Technician
Hometeam Pest Defense
12.2019 - Current
Pest Control Service Technician
Apple Pest Control
03.2019 - 12.2019
Pest Control Technician
Bulwark Pest Control
10.2015 - 03.2019
High School Diploma -
Southwest High School