Jason Mori
Modesto,CA
Summary
Dynamic Shift Leader at Pilot Flying J with a proven track record in team leadership and conflict resolution. Expert in cash handling and optimizing workflow efficiency, I excel in training staff and enhancing customer satisfaction. Committed to maintaining operational standards while fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pilot Flying J
03.2023 - Current
- Supervised team members to ensure adherence to operational standards and safety protocols.
- Managed shift scheduling and labor allocation to optimize workflow efficiency.
- Trained new employees on company policies, procedures, and customer service best practices.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted inventory checks and coordinated restocking efforts to minimize shortages.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Grace M Davis Highschool
Modesto, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Conflict resolution
- Complaint resolution
- Sales and upselling
- Client service
- Professional appearance
Timeline
Shift Leader
Pilot Flying J
03.2023 - Current
High School Diploma -
Grace M Davis Highschool