Jason Mottier
Keller,TX
Summary
Experienced professional with over 11 years of success in fast-paced call center environments. Delivers exceptional customer service, builds strong client relationships, and provides tailored solutions to enhance overall experience. Adept at cultivating new business opportunities and fostering customer loyalty.
Overview
14
14
years of professional experience
Work History
Security Auditor
ABM
DFW Airport
06.2023 - 07.2024
- Provide direct oversight to the aircraft security search program by conducting quality assurance audits, quality control audits, training individuals on proper security search while assisting with Root Cause Analysis and Corrective Actions.
Agent
PCSI – Department of Homeland Security
01.2014 - 06.2021
- Serve as contact to provide expertise in U.S
- Ensuring that Homeland Security policies are implemented lawfully, quickly, and efficiently
- Protecting the rights and liberties of any Americans who came into contact with the Department
- Mentor new agents to ensure they utilize the appropriate tools to be effective.
Phone Banker
Wells Fargo
Westlake, TX
11.2010 - 05.2012
- Took over 100 inbound calls daily, providing first call resolution to banking and investment customers in a call center environment, aggressively sold banking products to meet daily sales goals, assessed and fulfilled customer needs, and educated the customer where applicable.
Education
Associate - Accounting
Tarrant County College
Fort Worth, TX05.2009
Skills
- Effective Communication
- Leadership
- Computer literacy
- Customer Engagement
- Active listening
- Conflict resolution
- Risk mitigation strategies
References
References available upon request.
Timeline
Security Auditor
ABM
06.2023 - 07.2024
Agent
PCSI – Department of Homeland Security
01.2014 - 06.2021
Phone Banker
Wells Fargo
11.2010 - 05.2012
Associate - Accounting
Tarrant County College