Jason Mottier
Keller
Summary
Experienced and driven professional with over 11 years of proven success in cultivating new business opportunities and fostering customer loyalty. Thrives in fast-paced call center environments, consistently delivering exceptional customer service while surpassing corporate goals and objectives. Adept at building strong relationships with clients, identifying their needs, and providing tailored solutions to enhance their overall experience. Demonstrates a track record of exceeding sales targets and consistently achieving high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Security Auditor
ABM
2023.06 - Current
- Provide direct oversight to the aircraft security search program by conducting quality assurance audits, quality control audits, training individuals on proper security search while assisting with Root Cause Analysis and Corrective Actions.
Agent
PCSI – Department of Homeland Security
2014.01 - 2021.06
- Serve as contact to provide expertise in U.S
- Immigration and nationality law, including arrest and detention authorities, national security matters, asylum, refugee and other protection-related issues, matters related to inspection and admissibility issues, naturalization and citizenship, immigrant and nonimmigrant visas/status.
- Ensuring that Homeland Security policies are implemented lawfully, quickly, and efficiently
- Protecting the rights and liberties of any Americans who came into contact with the Department
- Mentor new agents to ensure they utilize the appropriate tools to be effective
Phone Banker
Wells Fargo
2010.11 - 2012.05
- Took over 100 incoming, inbound calls daily, providing first call resolution to banking and investment customers in a call center environment, aggressively sold banking products to meet daily sales goals, assessed and fulfilled customer needs, and educated the customer where applicable, identified banking relationship opportunities, matched appropriate banking products to customer needs, performed account maintenance inquiries, and migrated customers to alternative banking solutions, investigated and resolved a wide variety of issues and requests that included probing for additional information from customers, handled customer inquiries, referred customers to the appropriate department, offered upgrades, completed complex money related transactions.
Education
Associate - Accounting
Tarrant County College
Fort Worth, TX05.2009
Skills
Communication
Accomplishments
- Maintained 33% Return for over 1 year
- Number 1 Close Rate 2011
- Adherence Award 2011 (Award for Dependability)
- Recognized as Number 1 in Customer Service
Timeline
Security Auditor
ABM
2023.06 - Current
Agent
PCSI – Department of Homeland Security
2014.01 - 2021.06
Phone Banker
Wells Fargo
2010.11 - 2012.05
Associate - Accounting
Tarrant County College
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