Jason Munguia
Port Chester
Summary
Dynamic and customer-focused professional with experience at Acme, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining store organization and cleanliness, ensuring a welcoming environment. Bilingual and committed to continuous learning in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Grocery Associate
Acme
11.2023 - Current
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
- Coordinated with department managers on promotional displays, effectively showcasing sale items to boost revenue.
- Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
Sales Associate
State Farm
02.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate Of Business Administration - Business
Westchester Community College
Valhalla, NYHighschool -
Port Chester High School
Port Chester, NY06.2019
Skills
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Cleaning and sanitizing
- Workplace safety
- Cleaning and sanitation
- Excellent communication
- Food safety
- Assisting customers
- Bilingual
Certification
Insurance agent license in both Connecticut and New York (property and casualty)
Languages
Spanish
Native or Bilingual
Timeline
Grocery Associate
Acme
11.2023 - Current
Sales Associate
State Farm
02.2023 - 02.2024
Associate Of Business Administration - Business
Westchester Community College
Highschool -
Port Chester High School
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