Jason Nault

Field Service Technician

Fabick Cat JFTCO

03.2006 - Current

Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Established positive customer relationships by providing punctual, cost-effective solutions.
Followed safety procedures to avoid injuries in field.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
Worked with diverse types of weather and ground conditions.