Jason Nero
Henderson,NV
Summary
Dedicated Restaurant/Night Life professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server/Bartender/Trainer
The Modern Vegan
Las Vegas, NV
09.2020 - Current
- Cultivated warm relationships with regular customers.
- Welcomed & accommodated Party/VIP guest
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Education
High School Diploma -
Forsyth Satellite Academy
New York, NY01.2016
Skills
- Bathroom Servicing
- Transactions and Cash Handling
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Dining Crew Workflow Optimization
- Time Management
- Check Payment Processing
- Guest Greeting and Seating
- Large Party Preparation
- High-Volume Dining
- Corrective Action Plans
- Visual Merchandising
- Guest Accommodations
- Hospitality Management
- Client Satisfaction
- Doordash and Ubereats
Certification
- Food Handling License - 2021-2023
- Alcohol handling License, TAM - 2021-2025
Travel, Videography, Modeling, Photography
Travel/Videography/Photography
I love travelling as much as i can, and documenting it to share my experience with others.
Modeling/Photography
I have modeled for quite a few clothing lines, and love supporting small business when ever I can.
Timeline
Host/Server/Bartender/Trainer
The Modern Vegan
09.2020 - Current
High School Diploma -
Forsyth Satellite Academy