Jason Nordberg
2400 E Thompson ,AZ
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, honed at Loves Travel Stop & Country Store. Proven track record in enhancing customer satisfaction through effective service recommendations and complaint resolution. Skilled in vehicle assessment and multitasking, ensuring efficient service delivery and fostering team collaboration.
Overview
31
31
years of professional experience
Work History
Service Advisor
Loves Travel Stop & Country Store
Kingman, AZ
05.2015 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in troubleshooting vehicle issues and recommending appropriate services.
- Managed service appointments and coordinated workflow to optimize shop efficiency.
- Developed knowledge of inventory management systems to streamline parts ordering process.
- Addressed customer inquiries promptly, fostering a positive service experience.
- Trained new staff on customer interaction protocols and service procedures.
Tire Technician
Les Schwab
Albany, OR
07.1995 - 04.2015
- Diagnosed tire issues using specialized equipment and tools.
- Performed tire installations and rotations with precision and efficiency.
- Conducted thorough safety inspections on vehicles to ensure compliance.
- Mentored junior technicians in proper tire maintenance techniques.
- Improved customer satisfaction by providing timely and accurate tire services.
- Assisted in inventory management, ensuring optimal stock levels of tires and supplies.
Education
High School Diploma -
Sunset High School
Beaverton, ORSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Listening skills
- Attention to detail
- Team player mentality
- Service estimates
- Handling customer complaints
- Complaint resolution
Timeline
Service Advisor
Loves Travel Stop & Country Store
05.2015 - Current
Tire Technician
Les Schwab
07.1995 - 04.2015
High School Diploma -
Sunset High School