Jason O'Dell
Portland,OR
Summary
Accomplished Quality Engineer and Customer Service expert with a proven track record at Delta Faucet and Hilton, enhancing guest experiences and reducing waste by applying lean manufacturing principles. Skilled in guest services and proficient in OnQ, Microsoft Office, I've led teams to achieve significant improvements in customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Guest Services Agent
Porter Hotel
11.2022 - 12.2025
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Customer Service Representative
WSCO Petroleum/Astro
06.2019 - 10.2021
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Quality Engineer
DELTA FAUCET CO Division of Masco/Gamco
05.2000 - 06.2018
- Achieved significant reduction in waste, applying lean manufacturing principles to optimize resource usage.
- Led training sessions on quality control techniques, elevating team's expertise and minimizing errors in production.
- Reduced product return rates, conducting detailed root cause analyses to identify and rectify manufacturing defects.
- Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Education
Bachelor of Science - Engineering, Robotics
ITT Technical Institute
Newburgh, IN05-2000
High School Diploma -
Henderson County High School
Henderson, KY06-1992
Skills
- Check-in and Check-out procedures
- Guest services
- Proficient in OnQ, Microsoft Office
- Conflict management
- Lean manufacturing tools
- Root cause identification
Timeline
Guest Services Agent
Porter Hotel
11.2022 - 12.2025
Customer Service Representative
WSCO Petroleum/Astro
06.2019 - 10.2021
Quality Engineer
DELTA FAUCET CO Division of Masco/Gamco
05.2000 - 06.2018
Bachelor of Science - Engineering, Robotics
ITT Technical Institute
High School Diploma -
Henderson County High School
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