Highly motivated and adaptable team player, possessing strong learning, interpersonal
communication, conflict resolution, and leadership skills.
10 Years of management/supervisory experience with the ability to coach, assess, and
effectively delegate tasks while meeting strict deadlines.
7 Years of experience in profitable business operations including sales,
product/service merchandising, inventory, and customer relations/service.
Ability to methodically plan and execute objectives with experience in the development
and implementation of physical and virtual training modules.
Demonstrates mastery of professional skills while conducting critical tasks in high-stress
environments.
Adapts quickly to meet the needs of any environment or situation.
Possesses high-level mechanical skills and advanced technological aptitude.
Proficient with Google and Microsoft suites.
Overview
21
21
years of professional experience
Work History
Service Manager/ Service Writer
Benidorm Bikes
03.2023 - Current
Perform high-level repair, maintenance, and technical support on all levels of road, mountain, and electronic bicycles ranging in value from $500.00 to $18,000.00.
In-process, inspect, schedule, and track all service/work orders.
Track product warranty/recall notifications and carry out warranty service plans per directives from manufacturer and industry service representatives.
Acting customer service liaison for all service and quality control-related inquiries and needs.
Conducted sales, merchandising, and inventory to ensure profitable operations.
Owner/Operator of Primo Pressure Pros
Owner-Operator
02.2022 - 03.2023
Conducted sales, physical operations, management, and customer service/support.
Developed and executed both physical and virtual marketing/merchandising plans.
Established and maintained professional relationships with over 20 corporate and private clients in a fast-paced/high-level real estate market.
Executive Protection/Security Advisor
Surefox North America
03.2020 - 02.2022
Coordinated and supervised all client, guest, and vendor activity while maintaining appropriate logs, safety, quality control, and equipment inventory/readiness.
Facilitated/supervised operations in both small and large team environments while maintaining professional relationships with high-level clients and vendors.
Independent contractor/Shift Lead XPG/NSD Condor Program
Academy / Constellis
12.2017 - 02.2021
Supervised team and equipment readiness/inventory while conducting high-threat security operations overseas in various austere environments.
Monitored scheduling and facilitated team training and action plans.
Senior Shift Lead/Supervisor
AEGIS Defense
07.2016 - 12.2017
Reported directly to project manager/site lead and acted as liaison to Special Operations Assistance Group higher command.
Served as senior supervisor in charge of 2 shift supervisors and 35 armed security professionals conducting national security operations.
Conducted routine post, equipment, facility, and personnel welfare checks.
Developed, led, and coached performance training modules on mission-specific technical skills, leadership, and team-based operations.
Evaluated performance and ensured exemplary completion and success of the mission.
Created and updated manning/scheduling, armory, and equipment rosters.
Shift Lead/Supervisor
AEGIS Defense
10.2015 - 07.2016
Reported directly to the project manager/site lead and acted as liaison to the Air Force Security Forces’ higher command.
Served as shift supervisor in charge of a team of 24, armed security professionals manning 5 static entry control points and 5 mobile patrol units.
Conducted routine post, facility, equipment, and personnel welfare checks.
Developed, led, and coached performance training modules.
Created and updated manning/scheduling, armory, and equipment rosters.
Machine Gunner / Scout Sniper
United States Marine Corps
11.2008 - 02.2016
Provided detailed field intelligence and situation reports for battalion command.
Developed, led, and supervised lesson training modules for local and joint forces on various mission-specific technical skills, leadership, and team-based operations.
Force Protection Officer
Triple Canopy ASG Kuwait
05.2014 - 01.2015
Supervised joint forces during daily operations and maintained their level of readiness in the event of an emergency.
Conducted training, inventory, and equipment/facility maintenance.
Service Technician / Sales Associate
Benidorm Bikes
02.2003 - 02.2008
Performed high-level repair, maintenance, and technical support on all levels of road and mountain bicycles.
Conducted sales, service, merchandising, and inventory to ensure profitable operations.
Education
Bachelor of Science - Data Analytics / Project Management-STEM
Southern New Hampshire University
Bachelor of Science - Culinary Arts And Food Service Management
Johnson & Wales University
Providence, RI
Military - Machine Gunner / Scout Sniper
United States Marine Corps
02.2012
High School Diploma -
Simsbury High School
Simsbury, CT
05.2006
Skills
Organization and Time Management
Excellent Communication
Policy and Procedure Implementation
Staff Management
Conflict Mediation and Resolution
Merchandising and Inventory
G Suite
MS Office
Timeline
Service Manager/ Service Writer
Benidorm Bikes
03.2023 - Current
Owner/Operator of Primo Pressure Pros
Owner-Operator
02.2022 - 03.2023
Executive Protection/Security Advisor
Surefox North America
03.2020 - 02.2022
Independent contractor/Shift Lead XPG/NSD Condor Program
Academy / Constellis
12.2017 - 02.2021
Senior Shift Lead/Supervisor
AEGIS Defense
07.2016 - 12.2017
Shift Lead/Supervisor
AEGIS Defense
10.2015 - 07.2016
Force Protection Officer
Triple Canopy ASG Kuwait
05.2014 - 01.2015
Machine Gunner / Scout Sniper
United States Marine Corps
11.2008 - 02.2016
Service Technician / Sales Associate
Benidorm Bikes
02.2003 - 02.2008
Bachelor of Science - Data Analytics / Project Management-STEM
Southern New Hampshire University
Bachelor of Science - Culinary Arts And Food Service Management
Johnson & Wales University
Military - Machine Gunner / Scout Sniper
United States Marine Corps
High School Diploma -
Simsbury High School
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