Open To Work
Jason Overton
Denver,CO
Summary
Accomplished operations leader with over 15 years of experience in performance measurement and staff training. Adept at developing standard operating procedures and resolving conflicts to improve customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Operations Manager
RePro Colorado
Greenwood Village, CO
09.2010 - 12.2025
- Supervised daily employee workflow to maximize productivity and uphold quality standards.
- Developed standard operating procedures to ensure operational consistency and quality.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Managed scheduling, training, and inventory control for efficient operations.
- Analyzed operational expenses related to materials, supplies, and equipment.
- Established and maintained strategic client relationships to foster collaboration.
- Monitored project progress through effective planning, budgeting, and result measurement.
- Collaborated with cross-functional teams to enhance communication and coordination.
Site manager
Courtesy Valet
Dunedin, Florida
01.2007 - 04.2010
- Oversaw daily operations and staff scheduling for valet services.
- Trained and mentored team members to enhance customer service skills.
- Directed site activities to ensure operational efficiency and meet quality assurance metrics.
- Addressed customer inquiries and complaints with professionalism.
- Mediated conflicts between staff members promptly.
- Ensured compliance with safety regulations and best practice standards.
Branch Manager
Enterprise Rent-A-Car
Tampa, Florida
06.2006 - 11.2008
- Directed daily operations, overseeing customer service, sales, and human resources functions.
- Implemented effective sales strategies to improve branch performance and profitability.
- Managed staff scheduling and assigned duties to ensure operational efficiency.
- Trained team members on policies and procedures to enhance service quality.
- Monitored vehicle inventory levels and coordinated fleet management activities.
- Conducted performance evaluations to support employee development initiatives.
- Established partnerships with local businesses to increase rental opportunities.
- Resolved escalated customer complaints promptly, ensuring satisfaction standards were met.
Shift Manager
Innisbrook Resort & Golf Club
Tarpon Springs, Florida
01.2003 - 06.2006
- Supervised daily operations for guest services and staff management.
- Coordinated schedules and trained team members on service standards.
- Managed inventory levels and ordered supplies for multiple departments.
- Resolved guest complaints promptly to enhance overall experience.
- Collaborated with departments to streamline service delivery processes.
- Managed daily cash intake by counting registers and tabulating profits.
- Communicated with shift managers to ensure seamless customer service.
- Responded effectively to emergency situations as they arose.
Education
High School Diploma -
Palm Harbor University High School
05-2001
Some College (No Degree) - Business Administration
University of South Florida
Tampa, FLSome College (No Degree) - Business Administration And Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Operational strategy and financial analysis
- Performance measurement and process optimization
- Standard operating procedures
- Client relationship management and engagement
- Project oversight
- Inventory management
- Customer satisfaction and conflict resolution
- Staff training and team leadership
- Engineering and strategic planning
- Organizational development
- Marketing strategies
- Decision-making and problem-solving
- Sales growth
Affiliations
Volunteer with Shinning Stars Cancer Kids of Colorado
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$80000/yr - $200000/yrTimeline
Operations Manager
RePro Colorado
09.2010 - 12.2025
Site manager
Courtesy Valet
01.2007 - 04.2010
Branch Manager
Enterprise Rent-A-Car
06.2006 - 11.2008
Shift Manager
Innisbrook Resort & Golf Club
01.2003 - 06.2006
High School Diploma -
Palm Harbor University High School
Some College (No Degree) - Business Administration
University of South Florida
Some College (No Degree) - Business Administration And Management
Florida Gulf Coast University