Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jason Parker

Norman,OK

Summary

Accomplished manager with strong skills in staff training and development. Known for establishing key performance indicators and fostering a collaborative environment to enhance overall team effectiveness.

Overview

12
12
years of professional experience

Work History

Manager, Federal Order Processing

Dell Technologies
Oklahoma City, OK
08.2018 - 05.2026
  • Led cross-functional teams to enhance operational workflows and increase project efficiency.
  • Developed and implemented strategic initiatives to optimize resource allocation across departments.
  • Managed performance reviews, providing constructive feedback and mentoring for team development.
  • Established key performance indicators to monitor progress towards strategic goals and objectives.
  • Facilitated training programs focused on best practices and technology adoption for staff enhancement.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Roadside Dispatch Contact Center Manager

Loves Travel Stop
Oklahoma City, OK
03.2014 - 08.2018
  • Led contact center operations, ensuring adherence to quality standards and service level agreements.
  • Analyzed call metrics to identify trends, improving processes and operational efficiency across the center.
  • Managed staffing schedules to optimize resource allocation and meet fluctuating call volumes effectively.
  • Spearheaded initiatives to enhance customer experience, resulting in improved retention rates and positive feedback scores.
  • Established performance benchmarks, regularly assessing team achievements against strategic goals and objectives.
  • Reached target KPIs consistently by closely monitoring agent performance, providing ongoing coaching, and addressing any gaps in knowledge or skill sets.
  • Developed and implemented training programs for staff, enhancing team performance and customer satisfaction.

Education

High School Diploma -

Macarthur High School
Lawton, OK

Skills

  • Project management
  • Operations management
  • Strategic planning
  • Staff management
  • Staff development
  • Cross-functional teamwork
  • Complex Problem-solving
  • Decision-making
  • Verbal and written communication

Accomplishments

  • Led Federal order processing operations with 7 consecutive years of 98%+ accuracy on team error audits, ensuring reliability in high‑stakes federal workflows.
  • Maintained a 100% passing rate for all mandatory federal compliance training and ongoing education across 7 years, reinforcing a culture of accountability and regulatory adherence.
  • Contributed to Dell Federal becoming the only department across all of Dell Global to achieve 13 consecutive quarters of growth (2020–2023) by consistently meeting sales and order‑processing performance goals.

Timeline

Manager, Federal Order Processing

Dell Technologies
08.2018 - 05.2026

Roadside Dispatch Contact Center Manager

Loves Travel Stop
03.2014 - 08.2018

High School Diploma -

Macarthur High School