Jason Phan
Yukon,USA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative assistant & Scheduler
Synergy Home Care
06.2025 - Current
- Managed daily and weekly caregiver schedules using AxisCare scheduling software, coordinating 35–50 caregivers across 75+ weekly client visits while maintaining 98% schedule coverage.
- Matched caregivers with clients based on skills, availability, and care needs
- Coordinated last-minute schedule changes, ensuring all shifts were consistently staffed
- Facilitated communication among clients, caregivers, and office staff to support quality care delivery
- Tracked hours, availability, and scheduling data using Microsoft Excel to maintain accurate records
- Maintained accurate records and supported compliance with agency policies and state guidelines
Online Store pickup member
Walmart
09.2020 - 06.2025
- Provided exceptional support to customers by ensuring timely and accurate fulfillment of their orders.
- Processed and entered orders efficiently, ensuring prompt delivery to customers.
- Resolved customer issues with fulfillment services and procedures, effectively improving service reliability and customer trust.
- Communicated proactively with customers, updating them on order status and promptly addressing concerns to enhance customer experience.
- Ensured accuracy and quality in fulfillment processes through meticulous attention to detail, contributing to overall operational excellence.
- Consistently met and exceeded productivity and quality standards, resulting in high levels of customer satisfaction.
Education
BBA - Management Information Systems
University of Central Oklahoma
Edmond10-2024
Associate's -
Oklahoma State University Oklahoma City
Oklahoma City05-2020
Skills
- Axis Care
- Scheduling coordination
- Microsoft Excel
- Office administration
- Excel data management
- Data Analysis
- Client engagement
- Crisis Management
- Workforce Planning
- PowerBI
- Administrative support
- Customer service
Certification
- Lean Six Sigma Certification Issued by University of Central Oklahoma
Languages
English
Vietnamese
Timeline
Administrative assistant & Scheduler
Synergy Home Care
06.2025 - Current
Online Store pickup member
Walmart
09.2020 - 06.2025
Associate's -
Oklahoma State University Oklahoma City
BBA - Management Information Systems
University of Central Oklahoma