Jason Pickens
White Cap Construction Supply Inc.
St. Petersburg,FL
1
Certification
6
years of professional experience
Results-driven Information Security Engineer specializing in incident response, threat intelligence analysis, and security awareness training. Proven ability to develop comprehensive incident response plans and mentor junior team members to enhance organizational security posture.
Work History
Information Security Engineer
1 Year 3 Months- Participated in incident response activities, facilitating prompt resolution of security breaches.
- Developed documentation for security policies and procedures, improving team understanding and adherence.
- Spearheaded incident response efforts, effectively resolving issues while minimizing downtime and financial losses.
- Developed comprehensive incident response plans for timely mitigation of cyber threats.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth and knowledge sharing.
- Evaluated emerging technologies, staying current on industry best practices and trends in information security.
- Created detailed reports for executive leadership, clearly communicating complex technical findings in an accessible manner.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Created workflows in CrowdStrike Fusion to automate threat detection and response.
Information Security Analyst
2 Years 1 Month- Monitored network activity for potential threats using advanced security tools.
- Collaborated with cross-functional teams to address and mitigate security risks.
- Assisted in the investigation of security incidents, documenting findings and remediation steps.
- Provided training sessions on cybersecurity best practices for employees company-wide.
- Streamlined threat monitoring processes for quicker identification of potential risks.
- Boosted cybersecurity awareness among employees through effective training sessions and workshops.
- Improved incident response times by creating and maintaining detailed incident response procedures.
Senior Field Service Technician
7 Months- Guided junior technicians in developing skills and sharing knowledge within the team.
- Provided technical support to customers, resolving issues swiftly to maintain satisfaction levels.
- Trained staff on new equipment features and maintenance techniques, enhancing overall team proficiency.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
Level 2 Technician
1 Year 1 Month- Implemented effective troubleshooting techniques for resolving customer inquiries related to product functionality.
- Maintained detailed records of repairs and maintenance activities, supporting compliance with company standards.
- Utilized software systems to track service requests and manage workflow effectively across departments.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
- Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Assisted in the development of internal knowledge base articles to streamline technician access to relevant information during service calls.
- Worked closely with other departments to address cross-functional concerns efficiently and effectively.
Help Desk Associate
1 Year 1 Month- Provided exceptional customer support via phone and email, maintaining high satisfaction levels.
- Resolved technical issues for end-users, ensuring minimal disruption to daily operations.
- Trained new team members on help desk procedures and software tools.
- Documented troubleshooting steps and solutions in knowledge base for future reference.
- Managed ticketing system to prioritize requests and track issue resolution progress.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
Education
High School Diploma
Skills
Incident response
Security information and event management
Identity and access management
Cloud security implementation
Malware analysis
Cloud security strategy
Risk mitigation
Cybersecurity training
Social engineering defense
Critical thinking skills
Certification
- Proofpoint - Certified Email Authentication Specialist - July 2024
- XM Cyber - Exposure Management Certification - March 2024
- Microsoft - Azure Fundamentals - February 2024
- Google - Chronicle SIEM Fundamentals - October 2023
Timeline
Information Security Engineer
White Cap Construction Supply Inc.
05.2025 - 08.2026Read More
Information Security Analyst
White Cap Construction Supply Inc.
04.2023 - 05.2025Read More
Senior Field Service Technician
White Cap Construction Supply Inc.
09.2022 - 04.2023Read More
Level 2 Technician
White Cap Construction Supply Inc.
08.2021 - 09.2022Read More
Help Desk Associate
White Cap Construction Supply Inc.
07.2020 - 08.2021Read More
University High School
High School Diploma
Read More