Jason Post
Longwood
Summary
Adept Service Manager with a proven track record at HomeTeam Pest Defense, enhancing customer satisfaction and streamlining processes for efficiency. Excels in leadership development and quality assurance, demonstrating significant improvements in service performance metrics. Skilled in relationship building and critical thinking, adept at fostering team growth and resolving conflicts effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
HomeTeam Pest Defense
Longwood
09.2011 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Maintained records of all customer interactions and transactions.
- Developed strategies for improving customer experience through improved processes.
- Implemented quality assurance protocols to ensure that the protocol is being followed.
- Resolved customer complaints in a timely manner.
- Conducted performance reviews, and provided constructive feedback to technicians.
- Review P&L monthly, and correct areas that need improvement.
- Inventory products on a monthly basis and order as necessary.
Tile Setter
Boreman tile
Hudson
07.2002 - 07.2011
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Laid out tile patterns and ensured proper alignment of tiles.
- Grouted walls, floors and countertops with appropriate materials.
Education
High School Diploma -
Hudson High School
Hudson, FL05-2002
Skills
- Leadership development
- Relationship building
- Critical thinking
- Reporting and documentation
- Team leadership
- Coaching and mentoring
- Goal oriented
- Staff training and development
- Quality assurance
- Conflict resolution
Affiliations
- I like to cook meals, and grill often.
- I enjoy spending time with my wife.
- Golfing.
Accomplishments
- Graduated from BMT at HomeTeam Pest Defense.
- Completing and obtaining my GHP and WDO in Florida.
Certification
- GHP in Florida.
- WDO in Florida.
Languages
English
Professional
Timeline
Service Manager
HomeTeam Pest Defense
09.2011 - Current
Tile Setter
Boreman tile
07.2002 - 07.2011
High School Diploma -
Hudson High School
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