Jason Poush
Bakersfield,CA
Summary
Detail-oriented professional with extensive experience in quality assurance and data analysis. Proven ability to lead teams and implement quality improvements that enhance customer satisfaction. Committed to achieving operational excellence through data-driven decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Lennar
Shafter, California
2021.08 - 2025.09
- Developed quality assurance processes to maintain construction standards.
- Conducted inspections to ensure compliance with industry regulations.
- Collaborated with project teams to identify quality issues in materials.
- Implemented corrective actions for non-conformance in projects.
- Compiled data on quality issues and vulnerabilities; reported findings with actionable suggestions for improvement.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Identified and analyzed product issues to determine root causes.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Trained personnel on new technologies and techniques to enhance product reliability and safety standards.
- Kept records of quality reports and statistical reviews.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Facilitated quality reviews with senior management; provided insights and recommendations to drive quality improvement initiatives.
Senior Customer Care Representative
Lennar
Shafter, California
2018.10 - 2021.08
- Resolved customer complaints through effective communication and problem-solving techniques.
- Coordinated with sales and construction teams to promptly address and resolve customer needs.
- Educated customers on warranty policies and home maintenance procedures effectively.
- Managed customer accounts using CRM software to track interactions and updates.
- Created customer feedback reports that informed service quality improvements and operational adjustments.
- Collaborated with cross-functional teams to improve customer experience initiatives consistently.
- Conducted regular follow-up calls to ensure customers were satisfied with their purchases.
- Assisted customers with product information, order status updates, billing inquiries, and technical support.
- Monitored team performance metrics to measure the success of customer care initiatives.
- Participated in weekly meetings with other senior managers regarding progress made on various projects related to improving the customer experience.
- Resolved challenging customer issues efficiently while fostering positive relationships.
Crew Pusher
General Production Service
Taft, California
2014.04 - 2018.10
- Coordinated daily crew activities to streamline operations and improve workflow.
- Trained new crew members on safety practices and equipment usage.
- Supported maintenance of safety standards and protocols on-site to promote a secure work environment.
- Operated various machinery to support production processes effectively.
- Monitored resource allocation to ensure timely availability of necessary supplies for uninterrupted operations.
- Communicated with team members regarding progress on tasks assigned by supervisor.
Education
High School Diploma -
North High School
Bakersfield, CA2011-06
Skills
- Quality assurance
- Compliance auditing
- QA reporting
- Quality training
- Process improvement
- Corrective actions
- Risk management
- Data analysis
- Customer relationship management
- Salesforce
- BuildPro
- Team leadership
- Problem solving
- Attention to detail
- Customer focus
- Hand and power tools
Certification
- CPR
- Construction Manager Training
Timeline
Quality Assurance Manager
Lennar
2021.08 - 2025.09
Senior Customer Care Representative
Lennar
2018.10 - 2021.08
Crew Pusher
General Production Service
2014.04 - 2018.10
High School Diploma -
North High School