Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Powell

Port Saint Lucie,FL

Summary

Wire Technician and Acting Trainer at AT&T with expertise in cable installation and system troubleshooting. Enhanced onboarding processes to improve team collaboration and customer education. Demonstrated commitment to service excellence and safety compliance, consistently resolving technical issues to achieve high customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Wire Technician

AT&T
Port Saint Lucie, FL
11.2011 - Current
  • Installed, set up and repaired devices and system components.
  • Troubleshot customer service issues related to the wiring of cable television systems.
  • Installed physical wire and cable systems for telephone and entertainment.
  • Provided key information to customers, educating on equipment, products, and services.
  • Assisted other technicians with complex installations when necessary.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Managed inventory of tools and equipment, ensuring availability for scheduled installations.
  • Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
  • Fostered positive relationships with customers, providing advice and support on technical queries.
  • Ensured that all cables were securely connected and labeled correctly during the installation process.
  • Utilized diagnostic tools and software to identify and fix technical faults efficiently.
  • Ensured adherence to safety protocols and regulations during installation processes.

Acting Trainer

AT&T
Port Saint Lucie, FL
01.2024 - 10.2024
  • Facilitated onboarding process for newly hired technicians, ensuring proper device and tool assignments. Assigned mentors to new hires to enhance on-the-job training effectiveness.
  • Coordinated setup of devices and testing equipment for incoming technicians.
  • Managed allocation of trucks and tools to ensure operational readiness for new employees.
  • Collaborated with local management to create optimal learning environment for all new technicians.
  • Oversaw completion of required PLE training and competencies mandated by AT&T.
  • Streamlined onboarding workflow to improve efficiency in training processes.
  • Monitored progress of new hires to ensure adherence to training requirements.

Education

High School Diploma -

Fort Pierce Central High School
Ft. Pierce, FL
02-1994

Skills

  • Cable installation and fiber optic handling
  • System troubleshooting and diagnostic tools
  • Customer education and onboarding training
  • Inventory management and quality assurance
  • Technical support and safety compliance
  • Team collaboration and communication
  • Time management and attention to detail
  • Problem solving and reliability
  • Professionalism and service excellence

Timeline

Acting Trainer

AT&T
01.2024 - 10.2024

Wire Technician

AT&T
11.2011 - Current

High School Diploma -

Fort Pierce Central High School

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