Jason Quarles
Simpsonville,SC
Summary
Seasoned IT and Telecommunications professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
22
22
years of professional experience
Work History
IT Senior QA Software Tester
Windstream Communications, Inc.
Greenville, SC
08.2022 - 01.2025
- Verified acceptance by developing and implementing automated and manual application features and regression tests for CRM and ERP systems.
- Worked with Agile and Scrum methodologies creating/managing User Stories to accomplish project milestones and meet demanding timelines.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Utilized tools for automation testing (Swagger, Postman, Oracle SQL Dev, MSSQL).
IT Senior Specialist
Windstream Communications, Inc.
Greenville, SC
09.2019 - 08.2022
- Provided technical support and troubleshooting services to end users experiencing software issues (Salesforce, Blue Planet Inventory, Citrix Metasolv) along with proprietary systems.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Metro Planning Engineer II
Windstream Communications, Inc.
Greenville, SC
11.2016 - 09.2019
- Planned and implemented grooms for both customer facing and network facing facilities within the Windstream network
- Created plans in a collaborative effort with NOC Transport and Transport Engineering for new fiber builds (DWDM/OTN/Eline, 8032 rings) via Ciena, Cyan, and Infinera for decommissioning TDM network customer circuits.
- Convert legacy TDM customer circuits to more current Metro-E, NNI solutions.
- Analyzed SONET transport equipment utilization to achieve millions of dollars in savings on access ring decommission projects.
- Designed and optimized DS3 to OC192 circuits to support network capacity and growth.
- Consolidated facilities to maximize network efficiency and minimize overhead.
Network Circuit Design Engineer II
Windstream Communications, Inc.
Greenville, SC
12.2002 - 11.2016
- Served as Team Lead by assisting with escalations. Concentration on big bandwidth customers that consist of fiber transports.
- Regularly identified and resolved customer/network circuit build issues on-net Fiber to TDM DS3/DS1 configurations.
- Trace routes through Ciena, Cyan, Infinera, Cisco, Nokia, and Fuji devices.
- Maintained strong familiarity with (LAG) network connections.
- Played a key role in developing documentation and training materials, boosting team efficiency by 25%.
- Collaborated cross-functionally with other departments to integrate network solutions in alignment with business goals.
Education
Associate of Science - IT Networking
12-2003
Skills
- Software development lifecycle
- Black Box Test method
- Grey Box Test Method
- User acceptance testing
- Defect tracking
- Scrum framework
- Application Support
- Project Management
- Troubleshooting/Problem Solving
- Critical Thinker
- Telecommunication Networking
- Telecommunication Devices
Background Training
- CCNP Cisco Router configuration & Internetworking
- CompTIA A+
- CompTIA Network +
- CompTIA Security+
- ISTQB Foundation Level
Timeline
IT Senior QA Software Tester - Windstream Communications, Inc.
08.2022 - 01.2025
IT Senior Specialist - Windstream Communications, Inc.
09.2019 - 08.2022
Metro Planning Engineer II - Windstream Communications, Inc.
11.2016 - 09.2019
Network Circuit Design Engineer II - Windstream Communications, Inc.
12.2002 - 11.2016
ECPI University - Associate of Science, IT Networking
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