Jason Rabon
Lexington,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Account Manager
AkzoNobel Coatings
12.2022 - Current
- Responsible for Building Products/ Kitchen Cabinet accounts
- Monthly and quarterly forecasting
- Customer support
- Technical reporting
- CRM entry
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Technical Sales Representative
AkzoNobel Coatings
03.2022 - 12.2022
- Responsible for Building Products (Fiberglass Door Accounts) Therma- Tru, Lowes Millwork, Woodgrain Millwork, Reeb Millwork, Overhead Door
- Monthly and quarterly forecasting
- Customer support
- Technical reporting
- Finish Line auditing/Troubleshooting
- Technical Service
- CRM entry
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Proactively managed client correspondence and recorded tracking and communications.
COE Color Lab Technician
AkzoNobel Coatings
08.2015 - 03.2020
- Directs and coordinates all daily lab activities, with customers and internal supply chain.
- Manage 5 FTE
- Responsible for color development, QC methods, cost savings, value engineering, and production scale up all product portfolios at HP site, Solvent borne, Waterborne, UV 100% Solids, Solvent, Water
- Create all applicable SOP/Work Instructions, for color control and checkout
- Digital color matching and digital STD conversion from wet STD to Dry
- Trains new employees
- On site customer support, process review, process control
- Responsible for weekly and monthly KPI reporting
- Accomplishments:
- Part of development team for POS color matching program for Kitchen Cabinet market
- (MaestroHue)
- Created color matching K&S sets for solvent and water technologies.
- (MaestroHue)
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Skilled at working independently and collaboratively in team environment.
Laboratory Technician
AkzoNobel Coatings
01.2005 - 10.2015
- Formulator Waterborne Coatings
- Responsible for formulation of waterborne products, with concentration in building products both interior and exterior coatings, 1K and 2K coatings
- Specialized in color technology.
- Created color matching data bases for joinery market.
- Productions scale up.
- Actively participated on manufacturing best practices committee.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Laboratory Technician
AkzoNobel Coatings
04.2000 - 10.2005
- Formulator Solvent Coatings
- Responsible for formulation of solvent color coats
- Responsible for training on spray application techniques and equipment
- Specialized in color matching.
- Trained new associates in laboratory procedures and standards.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Laboratory Technician
AkzoNobel Coatings
01.1996 - 04.2000
- Member of development team to implement and commercialize 100% solids uv scratch resistant coatings
- Responsible for physical testing of scratch resistant coatings, taber abrasion testing, falling sand tests
- Responsible for plant scale up and pilot batches in manufacturing
- Responsible for learning and training others on roll coat applications RRC, DRC.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Lab Material Coordinator
AkzoNobel Coatings High Point
11.1994 - 01.1996
- Responsible for stocking laboratories with needed raw materials and supplies
- Responsible for learning and abiding by all HSE and EPA rules in raw material management and spent raw material disposal.
Education
Bachelor of Science - Business Administration
UNCG
Greensboro, NC12.2023
AAS - Criminology/Criminal Justice
DCCC
Lexington, NC05.2005
Skills
- Customer Relationship Management
- Cross-Functional Collaboration
- CRM Software
- Account Management
- Account Verification
Certification
Project Management Essentials
Timeline
Account Manager
AkzoNobel Coatings
12.2022 - Current
Technical Sales Representative
AkzoNobel Coatings
03.2022 - 12.2022
COE Color Lab Technician
AkzoNobel Coatings
08.2015 - 03.2020
Laboratory Technician
AkzoNobel Coatings
01.2005 - 10.2015
Laboratory Technician
AkzoNobel Coatings
04.2000 - 10.2005
Laboratory Technician
AkzoNobel Coatings
01.1996 - 04.2000
Lab Material Coordinator
AkzoNobel Coatings High Point
11.1994 - 01.1996
Bachelor of Science - Business Administration
UNCG
AAS - Criminology/Criminal Justice
DCCC
Project Management Essentials
Similar Profiles
Mary pavelkaMary pavelka
Lab/Production Manager at AkzoNobel CoatingsLab/Production Manager at AkzoNobel Coatings
Joshua HilesJoshua Hiles
Production Operator at Akzonobel CoatingsProduction Operator at Akzonobel Coatings
Jeevan KJeevan K
PRODUCTION EXECUTIVE at Industrial Coatings, AkzoNobelPRODUCTION EXECUTIVE at Industrial Coatings, AkzoNobel