Jason Rana
Virginia Beach,VA
Summary
My objective is to continue to advance my career with CMA CGM as an Import Customer Service Manager. I currently have 8 years' experience in the container shipping industry, with 5 of those years being in Customer Service. Most recently I am a Trade Analyst on the Commodities Desk, where I work with Sales and Customers to analyze the market and price specific commodities for Exports.
Overview
9
9
years of professional experience
Work History
CMA CGM Trade Analyst, Commodities Desk
CMA CGM
05.2020 - Current
- Price specific commodities by analyzing the market and service needs.
- Review and monitor market trends.
- Analyze equipment locations and price based off surplus or deficits
- Work with trade lines to decipher vessel needs and destinations to target for specific commodities.
- Schedule regular calls with Sales and the Customers to analyze targets, volume, market fluctuations.
- Price commodities and create new contract proposals.
- Offer sales and customers rates through service quotations SQs.
- Act as a dedicated sales representative for specific customers to provide extra services and trade related needs.
- Help customers with disputes at origin and destination.
- Discuss allocation with customers and the trade lines for services and equipment.
- Worked with destination agents regarding restrictions of specific commodities.
- Created special rail routing programs that were specific to commodities needs, such as log fumigation program.
- Assisted with pricing logs/lumber, metal scrap, wastepaper, and Agriculture products.
Export Premier Representative
CMA CGM
05.2018 - 05.2020
- Assigned specific accounts and was the dedicated Customer Service Representative.
- Assisted the Customers with all processes from the booking stages to the Consignee picking up the cargo at destination.
- Helped the Customer with disputes and researching issues provided.
- Follow workflow stages to track the booking and documentation requirements.
- Utilize reports to track containers and provide customers with value added services.
- Work with sales and trade to help customers with allocation and requested vessels.
- Assist with vessel slides, port omissions, and ETA delays at destination.
- Advise Trade and Sales of NVR bookings and help the customer receive rates.
- Assist on multiple EDI and E-Business platforms.
- Provide documentation to Customers, such as printing OBL's or utilizing EDI to post Customers Bill of Ladings to the web.
- Update and improve customers SOP's.
- Worked specifically with the Cruise Desk, Eastman Chemical, Chemours, Mainfreight, etc.
- Assisted management in planning the fast-track program and acted as a mentor for the new employees.
Export Booking Specialist
CMA CGM
09.2016 - 05.2018
- Performed special task for the Export Bookings Team and assisted with export bookings functions.
- Handled Re-Exports, NVR Support, Journey Leg updates, and Change of Destinations
- Assisted with Training new employees.
- Helped the Team Lead and Supervisors with urgent tasks or projects.
Export Bookings Representative
CMA CGM
04.2015 - 09.2016
- Created and modified export bookings.
- Daily functions included answering phone calls and emails to assist customers
- Utilized EDI platform for bookings
- Worked with internal departments, such as trade, sales, cargo readiness, intermodal, hazardous, and operations
- Assisted in training new employees
- Helped Management create audit process, which would catch errors in the booking process, provide customers with an error free product, and coach employees to minimize future errors in daily tasks.
Education
Bachelor of Science - Business Administration Concentration Marketing
Old Dominion University
Norfolk, VA12.2014
Associate of Science - Business Administration
Tidewater Community College
Norfolk, VA07.2013
Skills
- Customer Service
- Sales
- Problem Solving
- Analytics
- Strategic Thinking
- Market Research
- Training
- Leadership
Additional Information
- Assistant Marketing Coordinator - Festevents - Norfolk, VA - August 2014 to October 2014
- Dick's Sporting Goods - Virginia Beach, VA - May 2012 to April 2015
- Courier- Able Courier Transportation - Virginia Beach, VA - March 2014 to April 2015
Timeline
CMA CGM Trade Analyst, Commodities Desk
CMA CGM
05.2020 - Current
Export Premier Representative
CMA CGM
05.2018 - 05.2020
Export Booking Specialist
CMA CGM
09.2016 - 05.2018
Export Bookings Representative
CMA CGM
04.2015 - 09.2016
Bachelor of Science - Business Administration Concentration Marketing
Old Dominion University
Associate of Science - Business Administration
Tidewater Community College
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