Sales Manager with a strong history of implementing effective sales strategies that boost profitability. Expertise in customer relationship management and team leadership drives teams to surpass revenue targets while improving customer satisfaction.
Overview
23
23
years of professional experience
Work History
Sales Manager
Harbour Freight Tools
Cheyenne, WY
11.2019 - Current
Developed and implemented sales strategies to increase sales.
Ranked among top 3 stores for sales performance.
Provided support for customers on product features and capabilities.
Managed daily operations of sales department, including supervision of staff members.
Implemented process changes to streamline sales department workflow.
Coached, developed and motivated team to achieve revenue goals.
General Manager
Zales The Diamond Store
Cheyenne, Wyoming
09.2017 - 03.2025
Attained all sales benchmarks within 2 months of joining, reflecting 90% rise
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Contractor
Self-Employed
Cheyenne, Wyoming
03.2018 - 11.2019
Performed basic demolition tasks on job sites.
Provided support during customer meetings regarding project progress updates.
Collected and documented measurements, marking installation points and cutting materials to desired sizes.
Manager
City National Pawn Shop
Cheyenne, Wyoming
01.2002 - 09.2017
Propelled annual sales growth from $200,000 to $1,000,000 over tenure.
Processed payments from delinquent accounts.
Participated in local community events as part of outreach efforts aimed at promoting the business brand.
Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
Maintained accurate records of all pawn loans and sales transactions.
Evaluated merchandise quality before accepting items for sale or loan in order to protect customers from fraud.
Negotiated prices with vendors for new merchandise purchases.