Summary
Overview
Work History
Education
Skills
Timeline
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Jason Rappleye

Woodland,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Dedicated Transportation Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Regional General Manager

Jackson Group Peterbilt
09.2021 - 11.2023


  • Full P&L responsibility for 10 Commercial Truck Dealerships in Oregon and Washington
  • Opened and staffed 6 new locations in 18 months
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Global Director of Sales- OEM

Meritor
05.2014 - 09.2021
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Developed marketing strategies and integrated campaigns.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Set and oversaw financial and business management structures.
  • Managed portfolio of more than $700MM Annual Sales.
  • Drove improvements to labor management in order to reduce expenses and increase business profits.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Interviewed, recruited and trained new onboarding candidates.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Sr. OEM Account Manager

RH Sheppard Co.
02.2005 - 03.2014
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.

Regional Sales Manager

Andrus Transportation
05.2002 - 03.2005
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Developed and managed budgets to confirm proper use of resources and maximize profitability.

Education

Associate of Applied Science -

ATD Dealer Academy
Tysons Corner, VA
12.2022

Associate of Arts - Engineering (Pre-Engineering)

Snow College
Ephraim, UT

Skills

  • Strategic Planning
  • Staff Management
  • Vendor Relations
  • Process Improvement
  • Business Development
  • Operations Management
  • Performance Management
  • Cross-functional Collaboration
  • Problem Solving
  • Customer Relationship Management

Timeline

Regional General Manager

Jackson Group Peterbilt
09.2021 - 11.2023

Global Director of Sales- OEM

Meritor
05.2014 - 09.2021

Sr. OEM Account Manager

RH Sheppard Co.
02.2005 - 03.2014

Regional Sales Manager

Andrus Transportation
05.2002 - 03.2005

Associate of Applied Science -

ATD Dealer Academy

Associate of Arts - Engineering (Pre-Engineering)

Snow College

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Jason Rappleye