Jason Reading
Summary
Focused retail store management professional versed in all aspects of running retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communicaiton and relationship-building abilities.
Overview
7
7
years of professional experience
Work History
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Coached other employees in effective customer service and successful selling techniques.
- Assisted with store opening and closing procedures.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
Store Manager
Office Depot
Strongsville, OH
10.2015 - 08.2017
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Processed shipments and maintained stock shelf organization.
- Assessed, optimized and elevated operations to target current and expected demands.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Store Manager
Harbor Freight Tools
North Olmsted, OH
10.2010 - 10.2015
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw inventory tracking, management and physical inventory counts.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Conducted yearly performance reviews to organize training and development for staff.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Implemented succession planning by training and developing 5 associates into leadership positions.
- Addressed customer inquiries and resolved complaints.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Counted cash drawers and made bank deposits.
- Contributed to merchandising ideas at team sales meetings.
Skills
- Store operations oversight
- Process improvements
- Store opening and closing procedures
- Employee supervision and motivation
- Inventory management
- Retail inventory management
- Administrative support
- Leadership reports
- Accurate cash handling
- Inventory control
- Program implementation
- Flexible schedule
- Reliable
- Staff training and development
- MS Office proficient
- Customer service
- Team leadership
- Employee training
- Process improvement
- Outstanding communication skills
Timeline
Store Manager
Office Depot
10.2015 - 08.2017
Store Manager
Harbor Freight Tools
10.2010 - 10.2015