Jason Reynolds
Ponchatoula,USA
Summary
General Manager with expertise in contract negotiation and process improvement, demonstrating calmness under pressure. Extensive experience in leading Marriott, IHG, and Hilton properties, with a focus on strategic planning and business development. Proven track record of enhancing operational efficiencies, driving revenue growth, and ensuring high levels of customer satisfaction. Committed to fostering strong team cultures that promote innovation and collaboration.
Overview
20
20
years of professional experience
Work History
General Manager
Holiday Inn
Metairie, LA
08.2022 - Current
- Directed day-to-day service operations for a 205-room hotel featuring extensive meeting space and restaurant.
- Led renovation efforts post-Hurricane Ida, culminating in hotel reopening in February 2023.
- Oversee a team of 40 staff members while managing HR and financial responsibilities.
- Perform monthly critiques of P&L statements, and prepare comprehensive annual budgets.
- Tracked monthly sales to generate reports for business development planning.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Director of Housekeeping
Astor Crowne Plaza Hotel
New Orleans, LA
07.2018 - 08.2022
- Oversee all aspects of the housekeeping and public area for 700 room hotel in the French Quarter
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
Housekeeping Manager
Sheraton New Orleans
New Orleans, LA
03.2017 - 07.2018
- Oversaw daily housekeeping operations for 1,110-room convention hotel.
- Led a team of 140 employees, including 11 supervisors.
- Managed departmental expense budget of $12.5 million, ensuring adherence to budget limits.
- Fostered an empowering environment for team members to enhance guest care.
- Developed processes that increased Room Cleanliness score from 63.8% to 65% by year-end.
General Manager
JRI Hospitality Management
Baton Rouge, LA
12.2014 - 01.2017
- Hired and trained 120 employees for successful launch of new Louisiana location.
- Maintained weekly sales of $45,000 through effective operational strategies.
- Oversaw daily operations, including payroll management, hiring processes, and employee coaching.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Manager
Staybridge Suites Hotel
Tulsa, OK
06.2011 - 11.2014
- Oversaw daily operations of 85-room extended stay hotel, achieving high guest satisfaction during renovations.
- Managed $1.8 million renovation project, ensuring completion met brand standards.
- Obtained bids for all furniture, fixtures, and equipment (FF&E) to optimize selection process.
- Created purchase orders and coordinated ordering for all required FF&E materials.
- Received and stored deliveries efficiently to maintain inventory accuracy.
- Supervised demolition and construction crews to ensure timely project execution.
- Collaborated with subcontractors, verifying work met specifications and deadlines.
- Secured IHG's Hotel Renovations Award in 2012 for outstanding project outcomes.
General Manager
Leisure Hospitality Management
Tulsa, OK
12.2009 - 06.2011
- Opening General Manager for 90 room extended stay property Responsibilities included - Ordering of all necessary hotel supplies.
- Team Member hiring and training Utilized team to ensure rooms were ready for opening Worked with contractors on punch lists to ensure hotel ready for opening
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
- Implemented checklists and job descriptions for hotel team Implemented cost and inventory control measures.
Assistant General Manager / Director of Operations
Holiday Inn Hotel & Convention Center
Joplin, MO
02.2006 - 12.2009
- Oversaw Food and Beverage and Rooms departments in 262-room full-service hotel with 142,000 square feet of meeting space.
- Collaborated with Sales and Revenue Teams to fulfill group requirements while maximizing revenue.
- Ensured guest satisfaction during stays and addressed concerns reported to guest relations.
- Partnered with department heads to maintain budget adherence and meet productivity and labor targets.
- Worked with department heads to uphold Holiday Inn Standards across all operations.
- Assisted GM in developing hotel budgets, forecasts, and P&L recaps.
Front Office Manager
Holiday Inn Hotel & Convention Center
Joplin, MO
02.2005 - 02.2006
- Oversaw day-to-day front desk, PBX, night audit, and bellman operations and associate training.
- Created training manual for front desk, PBX and bellman.
- Training manual focused on both Holiday Inn standards as well as hotel specific standards.
- Worked with a staff of 20 to ensure guest satisfaction and loyalty.
- Maintained departmental expenditures and labor to stay within budget.
Front Office Manager
Big Cedar Lodge
Ridgedale, MO
05.2005 - 10.2005
- Oversaw day-to-day front desk, guest services, and shuttle operations and associate training.
- Worked closely with various resort department heads to ensure guest vacations or meetings were memorable.
- Monitored office inventory to maintain supply levels.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Education
Associate’s degree - Liberal Arts
Bismarck State University
Bismarck, ND06-1996
High school diploma -
Everett High School
Lansing, MI05-1994
Skills
- Management and leadership
- Human resources
- Housekeeping operations
- Budgeting and financial reporting
- Guest relations and services
- Contract negotiation
- Risk management
- Revenue forecasting
- Project management
- Vendor negotiation
- Operational strategy
- Team leadership
- Sales analysis
- Hospitality operations
- Policy development
- Employee relations strategies
- Brand management
- Expense management
- Quality assurance
- Performance evaluation techniques
- Stakeholder engagement
- Results orientation
- Renovation project experience
- Pre-opening and opening strategies
References
Available upon request
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: General Manager
Timeline
General Manager
Holiday Inn
08.2022 - Current
Director of Housekeeping
Astor Crowne Plaza Hotel
07.2018 - 08.2022
Housekeeping Manager
Sheraton New Orleans
03.2017 - 07.2018
General Manager
JRI Hospitality Management
12.2014 - 01.2017
General Manager
Staybridge Suites Hotel
06.2011 - 11.2014
General Manager
Leisure Hospitality Management
12.2009 - 06.2011
Assistant General Manager / Director of Operations
Holiday Inn Hotel & Convention Center
02.2006 - 12.2009
Front Office Manager
Big Cedar Lodge
05.2005 - 10.2005
Front Office Manager
Holiday Inn Hotel & Convention Center
02.2005 - 02.2006
Associate’s degree - Liberal Arts
Bismarck State University
High school diploma -
Everett High School
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