Jason Riddick
Summary
Focused professional with 23 years of successful administrative support and operational management expertise. Highly organized when prioritizing projects, planning workflow, and managing teams. Detail-oriented with a vigilant eye for proper handling of controlled information, facility and personnel security procedures. Clear communicator and self-motivated worker with a decisive nature necessary in collaborative as well as independent work environments. Tenacious leadership and work ethic garnered multiple individual and 4 unit awards for outstanding performance.
Overview
11
11
years of professional experience
Work History
Innovation Superintendent
U.S. Air Force
03.2023 - Current
- Led team of seven by collaborating with 24 base units to improve daily operational processes and facilitating team building workshops to promote innovation into work centers.
- Revamped North Spark's public website, creating 80 HTML code functions and updated mission objectives which garnered increased recruitment interest among 2,200 military and global attention of companies worldwide
- Launched unit Air Force Connect application page, which extended on-demand access to web content and four social media platforms to 381,000 service members.
- Developed fiscal year spending plan, authorizing $24,000 in IT purchases to equip 3 planned workspaces with enhanced 3D printing and multimedia studio capabilities for future mission-essential projects.
Executive Assistant
U.S Air Force
06.2022 - 03.2023
- Disseminated 105 higher headquarters data call tasks for various award packages, developmental training courses, and program initiatives
- Led IT custodian program, tracking 16 cryptographic devices, preparing system updates, and decommissioning $20,000 of faulty equipment to enhance communication system capabilities in two work centers.
- Created master task listing implementing 218 work center training procedures to ensure deliberate development of 15 personnel.
Chief of Postal Operations
U.S Air Force
05.2019 - 06.2022
- Revised quality assurance duties by overhauling 64 tasks and extracting 23 obsolete items which streamlined tour reports, while also reducing 4 staff hours.
- Circumvented airlift availability decline by re-routing 537,000 pounds of backlogged mail on 220 charter flights, averting COVID-19 crisis delays.
- Directed 104,000 electoral ballots by enforcing first-in-first-out dispatch schedule on 90 air carrier flights, ensuring global military voting capability for presidential election of 2020.
Administration Manager
U.S. Air Force
01.2017 - 05.2019
- Thwarted information security breach by seizing 6 compromised computers, resulting in the safeguard of classified data operating on a $56 million communications network
- Stood up administrative support staff office by coordinating 30-day force support squadron training for 19 personnel and $78,000 IT equipment installation.
- Established Information Processing System upgrade by coordinating tech support visit and installation of $200,000 secured network safe, enabling 24-hour live access to 3 terminals.
Section Chief
U.S Air Force
03.2014 - 12.2016
- Led aerial mail terminal self-inspection program by identifying and correcting 4 discrepancies out of 161 inspectable items, which garnered an Outstanding rating from headquarters Postal Operations Inspection.
- Implemented web-based USPS mail tracking system by coordinating infrastructure site surveys and internet service provider upgrades, which improved package tracking capabilities on 7.1 million pounds of mail worldwide.
Postmaster
U.S. Air Force
03.2013 - 03.2014
- Launched web-based Point of Service One retail system which enabled on-site parcel payment transaction and shipment capabilities, increasing customer services by up to 90%.
- Generated 88 airlift payments which secured delivery of 1,500 pounds of mail, while servicing patrons within the United States and 70 overseas locations.
- Completed 20-hour Department of Agriculture course which granted border clearance agent authority to inspect three storage warehouses and household goods shipments for 87 military members to assure compliance with USDA standards.
Education
Associate of Arts - General Studies
University of Phoenix
Phoenix, AZAssociate of Arts - Information Management
Community College of The Air Force
Montgomery, ALBachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ2025
Skills
- Project Coordination
- Information Management
- Web Design & Content Management
- Security Specialist
- Secure VoIP System Configuration
- Problem-Solving Skills
Timeline
Innovation Superintendent
U.S. Air Force
03.2023 - Current
Executive Assistant
U.S Air Force
06.2022 - 03.2023
Chief of Postal Operations
U.S Air Force
05.2019 - 06.2022
Administration Manager
U.S. Air Force
01.2017 - 05.2019
Section Chief
U.S Air Force
03.2014 - 12.2016
Postmaster
U.S. Air Force
03.2013 - 03.2014
Associate of Arts - General Studies
University of Phoenix
Associate of Arts - Information Management
Community College of The Air Force
Bachelor of Science - Information Technology
University of Phoenix