Jason Roberts
Canyon,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Activity Leader
Canyon ISD
2021.09 - Current
- Monitored student classroom and outdoors activities to promote student safety
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Lawn Care Specialist
Jason's Lawn Care
2011.07 - Current
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty
- Represented company professionally by dressing appropriately, being organized and arriving on time for every appointment
- Treated areas with pesticides to alleviate bugs and other pests and destroy weeds
- Inspected vehicles and equipment every couple of months and performed minor repair work to maintain optimal functionality and longevity.
Customer Service Representative
Domino's Pizza
2017.11 - 2019.04
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Described Product to customers, thoroughly explaining details and care of merchandise
- Compiled customer feedback and recommended service delivery improvements to management
- Answered constant flow of customer calls with up to 8 calls in queue per minute.
Production Worker
Mister Car Wash
2017.05 - 2018.12
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
- Identified safety issues and addressed with shift supervisor
- Vacuumed interiors of vehicles to remove dirt and debris
- Shined vehicle windows and windshields to remove water spots
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components
- Washed cars and trucks daily for auto dealership
- Accurately read, understood, and carried out written instructions
- Followed standards and procedures to maintain safe work environment.
Education
BBA - Business Management
West Texas A&M University
Canyon, TX05.2024
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05.2024
Skills
Customer engagement
Vehicle maintenance
Sales and marketing
Mechanical aptitude
Equipment maintenance
Data collection and analysis
Issue resolution
Classroom Supervision
Licensing Requirements
Document Coordination
Communications and Media
Professional Development
Data Analytics
Budget Administration
Risk Assessment
Trend Analysis
Certification
- Office 365 Certified - 2022
- Eagle Scout - 2018
Philanthropic Activities
- I have devoted a minimum of 16 hours a year to various non-profit organizations such as Make-A-Wish, Martha's Home, St. Jude, and Wounded Warrior by either physical help or fundraising
Timeline
School Activity Leader
Canyon ISD
2021.09 - Current
Customer Service Representative
Domino's Pizza
2017.11 - 2019.04
Production Worker
Mister Car Wash
2017.05 - 2018.12
Lawn Care Specialist
Jason's Lawn Care
2011.07 - Current
BBA - Business Management
West Texas A&M University
High School Diploma -
Liberty Hill High School
- Office 365 Certified - 2022
- Eagle Scout - 2018
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