Jason Romanelli

Continued Employment in Sussex, NJ for North East Parts Group.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Responsible for 9 NAPA Store Locations in the Sullivan, Orange County NY, and Pike County PA
• Oversaw operations for Rolling-V Bus Company through NAPA IBS Program.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• North East Parts group had purchased the business from prior ownership in October of 2016.
• I had relocated to the company's store in Hackettstown for 8 months.

• Managed inventory effectively for optimal product availability and minimized overstock situations.
• Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
• Assisted in budget development and monitoring efforts while ensuring strict adherence to financial targets for the wholesale division.
• Coordinated logistics processes to ensure timely delivery of products, maximizing customer satisfaction.

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.